topic Re: Nest WiFi pro keeps losing IPv6 in Nest Wifi

Nest WiFi pro keeps losing IPv6

pbby21 — Tue, 16 May 2023 06:53:34 GMT

Hello,

My Nest WiFi pro keeps losing IPv6 address after several hours. I have to disable IPv6 and then re-enable it in the network settings to get it again. But after several hours, it loses it again.

I'm using Xfinity. Does anyone have a similar issue?

Thanks,

Re: Nest WiFi pro keeps losing IPv6

AbigailF — Wed, 17 May 2023 02:47:28 GMT

Hello pbby21,

Thanks for posting. I’m sorry to hear about your issue and I’d like to help out. To confirm, are you using a modem router combination? If yes, is it bridged or not? I’ll wait for your update.

Regards,
Abi

Re: Nest WiFi pro keeps losing IPv6

pbby21 — Wed, 17 May 2023 03:23:59 GMT

Hello AbigailF,

Yes, I'm using XFI ADVANCED GATEWAY (XB7) in the bridge mode.

Thanks,

Re: Nest WiFi pro keeps losing IPv6

AbigailF — Sun, 21 May 2023 05:31:44 GMT

Hey there,

Thanks for the update. Could you connect a device that’s capable of utilizing IPv6 directuly to your modem router? Please check if the device can get an IPv6 address. Let me know how it goes.

Best,
Abi

Re: Nest WiFi pro keeps losing IPv6

pbby21 — Mon, 22 May 2023 17:34:52 GMT

Hi,

Yes, it can get IPv6. Even a toggling the IPv6 option from Home App brings IPv6 back.

Thanks,

Re: Nest WiFi pro keeps losing IPv6

AbigailF — Wed, 24 May 2023 03:43:59 GMT

Hi pbby21,

I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Nest WiFi pro keeps losing IPv6

pbby21 — Wed, 24 May 2023 03:47:29 GMT

Thanks, but I already reached out to the Nest Customer Care Team and they're looking into this issue.

Re: Nest WiFi pro keeps losing IPv6

AbigailF — Wed, 24 May 2023 22:23:12 GMT

Hey there,

That's great to hear. Could you provide the case ID number of your interaction with our team so I can check as well? I'll wait for your reply.

Regards,
Abi

Re: Nest WiFi pro keeps losing IPv6

Dan_A — Sat, 27 May 2023 22:28:29 GMT

Hi pbby21,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Nest WiFi pro keeps losing IPv6

Dan_A — Sun, 28 May 2023 22:33:31 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

Re: Nest WiFi pro keeps losing IPv6

pbby21 — Sun, 28 May 2023 22:37:33 GMT

Hi,

Yes, I still want to fix this issue.

@AbigailF The case number is 0-3097000033924.

Thanks,

Re: Nest WiFi pro keeps losing IPv6

LovelyM — Fri, 02 Jun 2023 16:23:54 GMT

Hello there pbby21,

It looks like you are already in contact with the agent handling your case. You should receive an update soon since it's already been consulted with our senior specialist team. Please let me know if you need anything since I'm going to lock this thread within 24 hours. If you have further concerns, please feel free to create a new post.

Many thanks,
Lovely