topic Re: Problems with Xfinity App on Apple and Roku Devices in Nest Wifi

Problems with Xfinity App on Apple and Roku Devices

HK18 — Mon, 24 Apr 2023 00:40:53 GMT

In the last week, our Apple devices (Apple TV, Ipad, IPhone) and Rokus are having problems with the Xfinity streaming app. Random channels will not connect and tune into the channel. Been working with Xfinity, but everything is checking out. Other apps are working without issue.

I noticed that my Router is on firmware 14150.376.32. Wondering if Xfinity updated app for latest firmware, but I have be update to 14150.376.80.

Anyone have any ideas?

Re: Problems with Xfinity App on Apple and Roku Devices

HK18 — Mon, 24 Apr 2023 00:42:06 GMT

I have yet to be updated to 14150.376.80. Sorry for the typing error.

Re: Problems with Xfinity App on Apple and Roku Devices

AbigailF — Thu, 18 May 2023 01:55:46 GMT

Hello HK18,

Thanks for posting and my apologies for the late reply. I’m sorry to hear about your issue with the Xfinity streaming app. Were you able to confirm with Xfinity if there is an emerging issue with their app? I’ll wait for your update.

Regards,
Abi

Re: Problems with Xfinity App on Apple and Roku Devices

AbigailF — Sun, 21 May 2023 06:05:05 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

Re: Problems with Xfinity App on Apple and Roku Devices

HK18 — Sun, 21 May 2023 11:47:49 GMT

I ended up resetting all routers to factory settings and reinstalled. Everything has worked fine since then.

Re: Problems with Xfinity App on Apple and Roku Devices

AbigailF — Mon, 22 May 2023 06:23:40 GMT

Hi HK18,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi