topic Re: Deleting Wifi points in Nest Wifi

Deleting Wifi points

Kimkraemer — Mon, 01 May 2023 23:05:39 GMT

How I delete a WIFI point that doesn’t really exist?

Re: Deleting Wifi points

olavrb — Tue, 02 May 2023 16:07:01 GMT

You can see and manage it (the Nest Wifi unit in question) in the Google Home app?

Then go to the Nest Wifi unit in question inside the Google Home app, then settings (icon), then "Factory reset Wifi point".

If that does not work, you can try to delete the whole Nest Wifi network from your Google Home home, then set up the network from scratch. Reuse the network name (SSID) and password so devices reconnect automagically.

Re: Deleting Wifi points

AbigailF — Sun, 07 May 2023 00:35:57 GMT

Hey folks,

Thanks for lending a hand, @olavrb.
@Kimkraemer, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Deleting Wifi points

Kimkraemer — Sun, 07 May 2023 00:40:50 GMT

Is it true I have to remove the whole thing and start over?

Re: Deleting Wifi points

AbigailF — Mon, 08 May 2023 00:35:38 GMT

Hi Kimkraemer,

You may need to do so if you aren’t able to do the first step mentioned by @olavrb. Let us know how it goes.

Cheers,
Abi

Re: Deleting Wifi points

Kimkraemer — Mon, 08 May 2023 01:41:49 GMT

The 4th device listed does not exist

Re: Deleting Wifi points

AbigailF — Tue, 16 May 2023 05:56:26 GMT

Hey there,

Thanks for the reply. Just to confirm, do you mean you've already factory reset your old network and created a new one as @olavrb mentioned?

Regards,
Abi

Re: Deleting Wifi points

LovelyM — Sat, 20 May 2023 00:06:10 GMT

Hello Kimkraemer,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks,

Lovely

Re: Deleting Wifi points

AbigailF — Sun, 21 May 2023 06:03:08 GMT

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi

Re: Deleting Wifi points

Kimkraemer — Sun, 21 May 2023 12:33:18 GMT

No have not. Do I really have to start all over? That will not remove it from my google home app

Re: Deleting Wifi points

AbigailF — Mon, 22 May 2023 06:19:16 GMT

Hey again Kimkraemer,

Thanks for the update. Please take note that you'll need to set up your network again once you do a factory data reset. Let us know how it goes. I'll wait for your reply.

Regards,
Abi

Re: Deleting Wifi points

Kimkraemer — Mon, 22 May 2023 14:12:39 GMT

So my google home has other devices in it and the 3 active google nest devices and one ‘ghost’ google nest device. Factory reset of google nest will get rid of the ‘ghost’ device?

Re: Deleting Wifi points

AbigailF — Wed, 24 May 2023 03:54:01 GMT

Hi there,

Please try doing the factory reset as it is one of our troubleshooting steps for this issue. Let me know how it goes.

Thanks,

Abi

Re: Deleting Wifi points

Dan_A — Mon, 29 May 2023 00:23:25 GMT

Hey there Kimkraemer,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

Re: Deleting Wifi points

Dan_A — Tue, 30 May 2023 00:25:13 GMT

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best regards,

Dan