topic Re: Google WiFi connection in Nest Wifi

Google WiFi connection

NathanS77 — Fri, 12 May 2023 21:57:14 GMT

Recently reset one of our WiFi units but the old WiFi unit that is offline is still visible in our google home app. How do I remove?

Re: Google WiFi connection

Anonymous — Fri, 12 May 2023 22:11:35 GMT

You should be able to delete it by going to settings (icon) on the device in Google Home, then "Factory reset Wi-Fi point".

Re: Google WiFi connection

AbigailF — Tue, 16 May 2023 00:20:50 GMT

Hey folks,

Thanks for lending a hand, @Anonymous.
@NathanS77, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Google WiFi connection

NathanS77 — Fri, 19 May 2023 02:16:30 GMT

Yes. One of our google WiFi points continues to drop signal. I have reset in the app and now it shows 2 devices under the 1. Still can’t delete

Re: Google WiFi connection

AbigailF — Wed, 24 May 2023 05:52:15 GMT

Hi NathanS77,

Thanks for the update. Please try doing a factory reset on your network. Take note that this will delete all network data. Let me know how it works. I'll wait for your reply.

Best,
Abi

Re: Google WiFi connection

LovelyM — Sat, 27 May 2023 15:09:04 GMT

Hello NathanS77,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers,
Lovely

Re: Google WiFi connection

Dan_A — Sun, 28 May 2023 19:04:10 GMT

Hey there,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Kind regards,

Dan