topic Re: Nest Wifi Pro mixed backhaul in Nest Wifi

Nest Wifi Pro mixed backhaul

TeeTee1 — Fri, 14 Apr 2023 09:12:18 GMT

I have a total of 4 nest wifi pro devices in my house.

1 connected to the modem and other 3 as access points this was working all fine via the wireless backhaul for months.

I have successfully connected the main nest pro wifi router via ethernet to its closest nest pro access point and confirmed it google home that it shows as "wired".

My issue now is that the 4th AP has lost connectivity via the wireless back haul (3rd AP is fine via wireless BH) does Google nest pro not permit a mixed backhaul with 4 devices in total ?

Re: Nest Wifi Pro mixed backhaul

RXShorty — Fri, 14 Apr 2023 12:20:56 GMT

Hi @TeeTee1

A mixed backhaul should be supported.
You could try factory reset the 4th unit and add as a new access point.

Re: Nest Wifi Pro mixed backhaul

TeeTee1 — Fri, 14 Apr 2023 18:29:11 GMT

This is very strange, all the access points are in the same locations as before when they all had green excellent connections when on wireless backhaul. (note all the APs / Routers are the google PRO WIFI devices all latest Firmware)

Modem > AP1
AP1 (the "router") Outbound port > via ethernet > A2 WAN port

AP3 and AP4 both wireless backhaul

As a test i removed the wired BH.between AP1 and AP2

when i remove the wired backhaul the and reboot the APs the connection is again ALL GREEN.

Now connecting the wired backhaul again, i get ONE ( the last wireless Pro Wifi AP rebooted before adding back the ethernet) and this ONE AP is showing as weak connection - WHY?

The only thing that has changed is adding one AP with a wired Backhaul . please help

Re: Nest Wifi Pro mixed backhaul

olavrb — Sat, 15 Apr 2023 18:11:29 GMT

See this earlier reply about how mesh/802.11s does not travel over ethernet (and thus, wired APs/secondaries will not provide wireless backhaul/mesh to other wireless units):

https://www.googlenestcommunity.com/t5/Nest-Wifi/Do-I-mis-understand-mesh/m-p/28836/highlight/true#M2600

Edit 1: One more earlier thread about mixed backhaul:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Multi-Structure-Internet-Setup/m-p/186185

Edit 2: One more:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-Wifi-Google-Wifi-Mixed-Part-Wired-Multiple-Questions-Backhaul/td-p/123310

Re: Nest Wifi Pro mixed backhaul

AbigailF — Wed, 19 Apr 2023 00:19:47 GMT

Hey folks,

Thanks for lending a hand, @RXShorty and @olavrb.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Re: Nest Wifi Pro mixed backhaul

LovelyM — Sat, 22 Apr 2023 17:10:03 GMT

Hello TeeTee1,

Chiming in — how's it going? Do you still need our help?

Best,
Lovely

Re: Nest Wifi Pro mixed backhaul

TeeTee1 — Sun, 23 Apr 2023 10:20:06 GMT

Thank you all. I have attempted with new cat 6 etc . Still same issue. I managed to get a stable connection whilst having the mixed back haul when I changed my isp provided modem / router into a dedicated bridge mode.

The isp modem / router was left as main router from day 1 of me getting the nest pro and have been getting perfect connection when it was ALL working via wireless backhaul. It was ONLY when I introduced one AP to have the wired backhaul did I state getting the issues other the remaining wireless APs getting bad connection and disconnecting.

Re: Nest Wifi Pro mixed backhaul

AbigailF — Sun, 21 May 2023 02:35:06 GMT

Hi TeeTee1,

My apologies for the late reply. I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

Re: Nest Wifi Pro mixed backhaul

AbigailF — Wed, 24 May 2023 22:33:12 GMT

Hey there,

Checking back in — have you had the chance to fill out the form?

Regards,
Abi

Re: Nest Wifi Pro mixed backhaul

TeeTee1 — Wed, 24 May 2023 23:16:11 GMT

Hi . I no longer require assistance . I factory reset every single router and node and redone the set up process . Things seem OK. I do get the occasional drop and the satellite router does not auto reconnect to main router a factory reset of the satellite is needed but it does not drop nearly as much as before.

Re: Nest Wifi Pro mixed backhaul

AbigailF — Thu, 25 May 2023 00:04:55 GMT

Hello there TeeTee1,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best,
Abi