topic Re: Google nest wifi point can’t add to mesh network in Nest Wifi

Google nest wifi point can’t add to mesh network

qmartd — Wed, 17 May 2023 13:16:46 GMT

I have being using nest router and one point for a couple of years. I switched my internet provider from Xfinity to ATT fiber. I received a new gateway from AT&T. I did a factory reset of my 2 nests I was able to get the nest I use as router connected to new gateway using Ethernet cable. I can not get the wifi point yo connect. I keep getting a message that connection failed. Try again later. I have reinstalled the google home app on my phone. Any suggestions on what to try next?

Re: Google nest wifi point can’t add to mesh network

olavrb — Thu, 18 May 2023 07:25:32 GMT

Since iOS is mentioned, see:

https://support.google.com/googlenest/answer/12961504?hl=en

Also make sure to put the modem in bridge mode to avoid double nat, which can cause trouble. More on that:

https://dongknows.com/double-nat-vs-single-nat/

Re: Google nest wifi point can’t add to mesh network

qmartd — Thu, 18 May 2023 17:17:19 GMT

Thanks for your response. The Gateway I have from AT&T is BGW320. I searched and what I could find was that there isn't a bridge mode. I did see how to set-up Passthrough up the Gateway and I set it up to in DHCPS-FIxed passthrough mode. I also turned off the Wifi on the AT&T Gateway. I tried to connect the Nest Point again and had the same error message "Request failed. Please try again later" I checked the link on IOS and my phone was set-up correctly to work with Google Home. Thanks

Re: Google nest wifi point can’t add to mesh network

olavrb — Thu, 18 May 2023 20:54:59 GMT

Could you try with a different iOS, iPadOS or Android device?

Re: Google nest wifi point can’t add to mesh network

qmartd — Thu, 18 May 2023 22:53:23 GMT

I will try that and see if it works. Thanks for the suggestion.

Re: Google nest wifi point can’t add to mesh network

AbigailF — Mon, 22 May 2023 22:56:51 GMT

Hey folks,

Thanks for lending a hand, @olavrb.

@qmartd, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Abi

Re: Google nest wifi point can’t add to mesh network

qmartd — Tue, 23 May 2023 12:26:41 GMT

I tried using a different IOS phone with Google Home on it and had the same issue. Could not add the wifi point to the network.

Re: Google nest wifi point can’t add to mesh network

AbigailF — Thu, 25 May 2023 03:11:51 GMT

Hi qmartd,

Thanks for the update. To confirm, were you able to try using an android device to set up your Nest Wifi point? I'll wait for your update.

Regards,
Abi

Re: Google nest wifi point can’t add to mesh network

Dan_A — Sun, 28 May 2023 19:39:12 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: Google nest wifi point can’t add to mesh network

qmartd — Sun, 28 May 2023 19:47:56 GMT

Hi, I had the Nest Wifi Point connected along with the Nest Router when I was using Xfinity as my internet provider and had a Netgear Cable modem. When I switched to AT&T Fiber and have the AT&T Gateway as the cable modem I have been able to connect the Nest Router but not the Nest Wifi Point. I have always used IOS as the operating system for the Google Home App,

Thanks

Re: Google nest wifi point can’t add to mesh network

qmartd — Sun, 28 May 2023 19:48:35 GMT

Hi, I am still having a problem getting the wifi point connected.

Thanks

Re: Google nest wifi point can’t add to mesh network

LovelyM — Fri, 07 Jul 2023 22:08:44 GMT

Hello qmartd,

Sorry if it took some time for us to get back to you. I just want to check if you were still unable to get your Google Nest Wifi point added to your mesh network. Please perform a 2-minute power cycle on both your modem and your Google Nest Wifi router before setting up the access points again.

Best,
Lovely

Re: Google nest wifi point can’t add to mesh network

LovelyM — Mon, 10 Jul 2023 22:47:14 GMT

Hi qmartd,

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else.

Sincerely,
Lovely

Re: Google nest wifi point can’t add to mesh network

LovelyM — Tue, 11 Jul 2023 22:54:47 GMT

Hey there,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks,
Lovely