topic [Filter: keyword] Saterial's post body matched "bricked", board "Nest-Wifi". in Nest Wifi

Google Wifi Version 14150.376.32 Missing PSK

Saterial — Thu, 25 May 2023 19:48:45 GMT

Trying to reset my WIFI after removing and the sticker had peeled off and gone missing.

Reset Google WIFI and loaded 192.168.82..1/api/v1/status (odd your documentation identifies 192.168.84.1...)

SSID shows but similar to others who have commented in support PSK does not show with this firmware, this leads to a bricked device.

[Filter: keyword] Saterial's post body matched "bricked", board "Nest-Wifi".

Saterial — Thu, 25 May 2023 19:48:45 GMT

[Filter: keyword] Saterial's post body matched "bricked", board "Nest-Wifi".

Post Subject: Google Wifi Version 14150.376.32 Missing PSK

Post Body:

Trying to reset my WIFI after removing and the sticker had peeled off and gone missing.

Reset Google WIFI and loaded 192.168.82..1/api/v1/status (odd your documentation identifies 192.168.84.1...)

SSID shows but similar to others who have commented in support PSK does not show with this firmware, this leads to a bricked device.

Body text "bricked" matched filter pattern "bricked".

Post by User[id=363703,login=Saterial] has message uid 423833.

Link to post: Google Wifi Version 14150.376.32 Missing PSK

Re: Google Wifi Version 14150.376.32 Missing PSK

LovelyM — Fri, 26 May 2023 17:19:33 GMT

Hello Saterial,

Thanks for reaching out. I'm sorry for this experience.

Please fill out this form so we can assist you further with your Google Wifi device. Let me know once you're done.

Best,
Lovely

Re: Google Wifi Version 14150.376.32 Missing PSK

Dan_A — Mon, 29 May 2023 17:47:27 GMT

Hey there,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Thanks,

Dan

Re: [Filter: keyword] Saterial's post body matched "bricked", board "Nest-Wifi".

Dan_A — Mon, 29 May 2023 17:49:26 GMT

Hi Saterial,

We've duplicated this thread to the main thread that you created with the same issue. I suggest that you follow the main thread for updates because this one will be locked automatically once merged onto the main.

Best,

Dan

Re: Google Wifi Version 14150.376.32 Missing PSK

zoeuvre — Fri, 02 Jun 2023 14:56:30 GMT

Hi folks,

I wanted to check and see if you managed to see the form that Lovely has shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

I appreciate your help, Lovely and Dan.

Regards,

Zoe

Re: Google Wifi Version 14150.376.32 Missing PSK

Saterial — Fri, 02 Jun 2023 16:59:02 GMT

Hi,

Appreciate that there is a form, however given that there is a delay (not just in time) to resolve my issue. I just reached out to my ISP (webpass) had them replace my unit. It seems like a design deficiency that the psk is on the sticker and the firmware currently on it does not provide the psk.

Thanks for the support though.

Chun

Re: Google Wifi Version 14150.376.32 Missing PSK

zoeuvre — Sat, 03 Jun 2023 18:28:11 GMT

Hi everyone,

@Saterial, we're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

All the best,

Zoe