topic Re: Wi-Fi point setup in Nest Wifi

Wi-Fi point setup

BadgerFan — Mon, 29 May 2023 15:10:52 GMT

Cannot get a Wi-Fi point to setup. QR code doesn’t work and the setup code to enter has 8 digits but my setup code on the bottom of my device has 9 digits. Any help would be appreciated

Re: Wi-Fi point setup

Anonymous — Mon, 29 May 2023 17:17:19 GMT

As seen in these older threads:

Try to start the pairing/setup process again. Seems it sometimes wrongfully detects the device as requiring a 9 digit code.

And since iOS is tagged, it's good to know about this iOS troubleshooting guide too:

https://support.google.com/googlenest/answer/12961504?hl=en

Re: Wi-Fi point setup

Dan_A — Tue, 30 May 2023 01:20:55 GMT

Hi BadgerFan,

This is not the experience we want you to have, let me help you. A few questions: what type of router do you have? Is this the first time setting it up?

It would help a lot if you could first restart or force close the Google Home app and reboot your WiFi router. If needed, reinstall the app and try the setup again.

Also, see this guide about setup using the QR code.

Keep me posted.

Thanks for helping, olavrb!

Best,

Dan

Re: Wi-Fi point setup

LovelyM — Fri, 02 Jun 2023 17:20:06 GMT

Hello BadgerFan,

I'm chiming in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Cheers,
Lovely

Re: Wi-Fi point setup

LovelyM — Sat, 03 Jun 2023 17:38:08 GMT

Hey BadgerFan,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely