topic Re: Wifi Mesh Network Dead in Nest Wifi

Wifi Mesh Network Dead

Philbob — Wed, 17 Nov 2021 14:46:46 GMT

Hi there, I have a nest wifi mesh network. Router + 1 point. It's worked flawlessly since day 1. (Feb 2021). However, I woke up this AM, and my wife noticed the wifi was offline. I'll preface my troubleshooting effort in that I have a 11 years of ICT experience & 7 years of academia, including a Computer Science Degree & a Masters in Cyber Security.

I've spent 5 hours troubleshooting. Restarting everything, going through the troubleshooting help pages, connecting with ethernet to rule out any signal issues, troubleshooting 3rd party router, including a complete factory reset of the nest router itself.

When attempting to start from scratch after the reset, I'm meet with the message below. I've also made sure that my home app is update-to-date.

Banging my head off a wall here... I suspect the device, while still receiving power, is simply no longer working. Please do you have you any additional advice? I believe it will likely need to be replaced with a new unit. It fails time and time again at step 13 on this article

Thank you in advance for your assistance.

Re: Wifi Mesh Network Dead

aaronaus — Sun, 21 Nov 2021 08:16:42 GMT

I have the exact same issue. Can connect to google wifi previously to reset - connected by no wifi - just said no connection. Reset again and get the above. Been using for years - have new nest (main+2) and then one of the older pucks.. Have tried everything.

Re: Wifi Mesh Network Dead

Jeff — Tue, 23 Nov 2021 18:57:33 GMT

Hey, Philbob and aaronaus.

Sorry for the issues you're having with your network. I know that's a frustrating thing to deal with. This is actually an emerging issue and it's something we're working on internally for a fix. As information about the issue comes out, I'll update the thread here with what I know and with any solution to resolve this. In the meantime, if anything changes on your end, please feel free to update things here as well.

Thanks.

Re: Wifi Mesh Network Dead

Jeff — Thu, 02 Dec 2021 22:25:28 GMT

Hey, Philbob.

I just wanted to check in to see if this was still happening on your end. I don't have an update for a fix of right now, but I didn't want to make you think I had forgotten the thread. If anything has changed, just let me know.

Thanks.

Re: Wifi Mesh Network Dead

Eric_B — Wed, 08 Dec 2021 22:43:02 GMT

Hey Philbob,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: Wifi Mesh Network Dead

Jeff — Wed, 15 Dec 2021 21:53:30 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks