topic Re: Google Nest points not connecting to Google router in Nest Wifi

Google Nest points not connecting to Google router

Louplet — Fri, 26 May 2023 21:33:01 GMT

I factory reset my Google router and now my Nest points won't connect to it. I have tried factory resetting them but that doesn't work. They connect to my phone for setup but then will not connect to the router. See screenshots. Other devices are on the WiFi ok. Just the Nest points that are a problem.

I have tried factory resetting the Nest points and also tried any other suggestions I could find online eg disabling cloud services but nothing is working. Any advice?

Re: Google Nest points not connecting to Google router

olavrb — Fri, 26 May 2023 22:08:37 GMT

Try to disable IPv6 during setup (Wifi -> Network settings -> Advanced networking). Enable it afterwards if you want it enabled.

Could also help to keep the unit close to the main/master/primary unit during setup, then move it afterwards.

Re: Google Nest points not connecting to Google router

Louplet — Fri, 26 May 2023 22:30:38 GMT

Thank you for your response. I tried disabling IPv6 already and it then told me on Home app it couldn't communicate with the nest points. I also tried moving one of the points close to the router but still didn't work.

Re: Google Nest points not connecting to Google router

olavrb — Fri, 26 May 2023 22:34:39 GMT

Hmm, strange that disabling IPv6 triggered that message. Did you emable the cloud services again?

You don't have a VPN enabled on the device used for setup do you? Or DuckDuckGo App Tracking Protection or similar? Disable that.

Also make sure the Google Home app has Android permissions to "Location" and "Nearby devices".

If those things does not help: Can you try the Google Home app with the same Google account from a different Android, iOS or iPadOS device?

Re: Google Nest points not connecting to Google router

Louplet — Fri, 26 May 2023 22:37:20 GMT

with IPv6 disabled

Re: Google Nest points not connecting to Google router

Louplet — Fri, 26 May 2023 23:00:28 GMT

Hmm. I reenabled IPv6 but same error message! Tried both with and without cloud services enabled.

No VPN or tracking.

Will try different device now.

Location and nearby devices on.

Re: Google Nest points not connecting to Google router

Louplet — Fri, 26 May 2023 23:16:04 GMT

Weird. On my tablet the Nest points appear under devices but listed as offline. My phone is also listed as offline, which it is not.

Re: Google Nest points not connecting to Google router

olavrb — Sat, 27 May 2023 06:51:19 GMT

Did you delete the old network from Google Home before you started setting things up? Maybe try to start from scratch again, by deleting the Nest Wifi network from Google Home first.

What modem/ISP box do you have? Do you know if it acts as a router too? Nest Wifi sometimes works bad with double NAT, bridging whatever is in front of it can fix strange issues.

https://dongknows.com/double-nat-vs-single-nat/

Re: Google Nest points not connecting to Google router

Louplet — Sat, 27 May 2023 13:43:58 GMT

I didn't delete the network just factory reset network. How do I delete

Re: Google Nest points not connecting to Google router

Louplet — Sat, 27 May 2023 13:45:05 GMT

I have Kcom modem and separate Kcom router plus the Google router

Re: Google Nest points not connecting to Google router

olavrb — Sat, 27 May 2023 18:42:28 GMT

It's described here:

https://support.google.com/googlenest/answer/6246619?hl=en

Re: Google Nest points not connecting to Google router

olavrb — Sat, 27 May 2023 18:43:39 GMT

So double NAT. Not recommended. Consider to drop the Kcom router if you don't need it.

I'm out of tips for you to try now. I hope you'll figure it out.

Re: Google Nest points not connecting to Google router

LovelyM — Wed, 31 May 2023 15:46:04 GMT

Hello everyone,

Your help here is greatly appreciated, @olavrb.

@Louplet, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Lovely

Re: Google Nest points not connecting to Google router

Louplet — Sat, 03 Jun 2023 12:12:47 GMT

Sorry. I was away from home for a few days. I tried deleting Home and starting again but the WiFi points still won't connect. What happens if I remove the KCom router? Don't I need that as they are my broadband supplier?

Re: Google Nest points not connecting to Google router

Louplet — Sat, 03 Jun 2023 12:17:19 GMT

Re: Google Nest points not connecting to Google router

Louplet — Sat, 03 Jun 2023 12:20:13 GMT

Set up as in photos. Always worked fine until recently when KCom upgraded the system!

Thanks for all your help @olavrb much appreciated

Re: Google Nest points not connecting to Google router

Louplet — Sat, 03 Jun 2023 16:46:15 GMT

Also I have various other devices plugged into the KCom router so not sure how bridging would work with these

Re: Google Nest points not connecting to Google router

olavrb — Sat, 03 Jun 2023 19:21:05 GMT

If you bridge the ISP gear, you'd have to move the wired stuff behind Nest Wifi. To get more than one LAN port, just add an unmanaged switch. Diagram example:

Re: Google Nest points not connecting to Google router

Louplet — Sat, 03 Jun 2023 21:18:34 GMT

Great. Thanks. Have ordered a Netgear GS108. Will let you know if this works when it arrives.

Re: Google Nest points not connecting to Google router

Louplet — Mon, 05 Jun 2023 11:32:23 GMT

I have set everything up but I still can't get it to work. When I set the KCom router to bridge mode the Google router then flashes yellow. The different settings for the KCom router are quite complicated. I don't know if I need to change anything else. Tried asking them and they couldn't help!!!!