topic Re: you cannot edit these settings right now in Nest Wifi

you cannot edit these settings right now

giulia17 — Fri, 09 Jun 2023 17:54:28 GMT

latest version off the Google Home app doesnt seem to support Google Wifi setup.

If I click on "WAN Connection" under "Advanced Settings", I get the message "You cannot edit these settings right now. Ensure this mobile device is connected to your Wi-Fi network."

Re: you cannot edit these settings right now

David_K — Sat, 10 Jun 2023 15:31:14 GMT

Hi giulia17,

I've also able to reproduce this issue. I've escalated this issue to the community team.

Re: you cannot edit these settings right now

LovelyM — Sat, 10 Jun 2023 21:41:04 GMT

Hello everyone,

@David_K, thanks for escalating this.

@giulia17, we appreciate you reporting this to us. We'll make the appropriate teams aware of this issue and we'll update you once we have news to share. For now, please provide me with the phone model, Google Home app version and Google Wifi's firmware version.

It would also help us if you could send feedback. In that way, our product engineers could look into the crash log reports of the Google Home app. Check out this link for more information.

Cheers,
Lovely

Re: you cannot edit these settings right now

giulia17 — Wed, 14 Jun 2023 15:18:59 GMT

Google Home App version 3.2.104
Google W-Fi Software version: 14150.376.32 Model: NLS-1304-25
Feedback sent.

Re: you cannot edit these settings right now

ohheyitschad — Sun, 18 Jun 2023 15:31:02 GMT

iPhone 12 Pro Max.

iOS 16.5

Home App: 3.2.104

Wifi Firmware: 14150.376.32

Re: you cannot edit these settings right now

LovelyM — Sat, 01 Jul 2023 22:47:31 GMT

Hi folks,

I'm sorry for the delayed response. I want to check with you if the updated Google Home app is still having issues editing the settings of your Google Wifi devices.

I look forward to your response.

Cheers,
Lovely

Re: you cannot edit these settings right now

LovelyM — Tue, 04 Jul 2023 23:01:18 GMT

Hey there,

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread.

Kind regards,
Lovely

Re: you cannot edit these settings right now

LovelyM — Wed, 05 Jul 2023 23:41:58 GMT

Hello again everyone,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Thanks,
Lovely

Re: you cannot edit these settings right now

kwilber — Thu, 06 Jul 2023 03:47:54 GMT

Ah lucky I found this thread before you locked it -- I'm having this issue as well!

App version 3.2.104, on iOS

Model AC-1304

Software version: 14150.376.32

Re: you cannot edit these settings right now

jasonkan3 — Thu, 06 Jul 2023 09:18:59 GMT

I also can not access the WAN Connection

Re: you cannot edit these settings right now

jasonkan3 — Thu, 06 Jul 2023 09:23:31 GMT

App version 3.3.104, on iOS

Model G6ZUC

Software version: 1.63.355999

Re: you cannot edit these settings right now

giulia17 — Fri, 07 Jul 2023 19:16:11 GMT

still not working

Re: you cannot edit these settings right now

Aarontt — Mon, 10 Jul 2023 02:21:07 GMT

Model H2d

14150.376.32

App version 3.2.104

Re: you cannot edit these settings right now

LovelyM — Tue, 11 Jul 2023 05:35:36 GMT

Hey folks,

Since all of you are still unable to edit the Wi-Fi settings in the Google Home app, I'll go ahead and keep this thread open for now until an app update resolves this. For those who haven't sent feedback about this issue, it would really help if you could do so. Check out this guide: Share feedback about Google Nest Wifi or Google Wifi.

Cheers,
Lovely

Re: you cannot edit these settings right now

eciggy — Wed, 12 Jul 2023 19:41:49 GMT

I too can't edit my WAN settings. I followed the steps in the Show Me How button.

App version 3.2.1.7

Nest wifi pro model G6ZUC

Software version 1.63.355999

Re: you cannot edit these settings right now

xtamtamx — Tue, 18 Jul 2023 02:52:00 GMT

Same issue here.

3.3.104

iPhone 12 Pro - iOS17

Google Wifi mesh network

Re: you cannot edit these settings right now

jbmoss — Tue, 18 Jul 2023 21:23:52 GMT

same issue

App version 3.3.104

iPhone 14 Pro - ios16.5.1

Re: you cannot edit these settings right now

Lioryes — Wed, 19 Jul 2023 22:16:56 GMT

Same issue , Iphone 13 pro max

App version 3.3.104

when you going tomresolve this issue?

Re: you cannot edit these settings right now

gringhus — Mon, 24 Jul 2023 01:41:58 GMT

I can’t access the wan setting either

Re: you cannot edit these settings right now

gustavostor — Mon, 24 Jul 2023 21:15:22 GMT

Me neither!