topic Re: Nest WiFi pro 1.63.355999 causing constant device reboots in Nest Wifi

Nest WiFi pro 1.63.355999 causing constant device reboots

Joely — Sat, 17 Jun 2023 13:49:03 GMT

Hey folks, I’ve been on support calls for the last three days. My Google Nest WiFi Pros started randomly disconnecting after the latest update - Software version: 1.63.355999. Upon inspection the main device was repeatedly rebooting. Good news - I had a 4 pack and only used 2, so after some support calls I replaced them with the two old ones. This provided some stability for a few hours then after the restart the new ones started the reboot cycle again.

Is anyone else seeing this? Currently my WiFi network is unusable due to this.

Re: Nest WiFi pro 1.63.355999 causing constant device reboots

LovelyM — Sat, 17 Jun 2023 21:31:18 GMT

Hello Joely,

Thanks for reaching out. I'm sorry for this experience.

I'd like to take a closer look at this. If you happen to capture the Case ID numbers of your calls, please share them with me so I can bump them with our senior support team.

Best,
Lovely

Re: Nest WiFi pro 1.63.355999 causing constant device reboots

Joely — Sun, 18 Jun 2023 15:25:39 GMT

Thanks. Anna has been a pleasure to work with and I can’t say enough about the quality her support. Case number is 1-6685000034865

Re: Nest WiFi pro 1.63.355999 causing constant device reboots

LovelyM — Tue, 20 Jun 2023 22:11:50 GMT

Hi Joely,

Sorry for the delayed response. I've checked your case with our senior specialist; however, it looks like you've already returned the Google Nest Wifi Pro units. I hope we can make it up to you in the future and we'll take your thoughts and experiences as feedback. If there's anything else I can help you with, let me know.

Thanks,
Lovely

Re: Nest WiFi pro 1.63.355999 causing constant device reboots

LovelyM — Tue, 27 Jun 2023 16:39:11 GMT

Hello Joely,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

Re: Nest WiFi pro 1.63.355999 causing constant device reboots

LovelyM — Wed, 28 Jun 2023 18:58:53 GMT

Hey there,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Kind regards,
Lovely