topic Re: Wan port issues in Nest Wifi

Wan port issues

Fhoulish — Wed, 14 Jun 2023 22:53:19 GMT

Yesterday my nest wifi was having issues so I factory reset it. Now when I try to set it up in the home app it says to "check wan. An Ethernet cable does not seem to be plugged in correctly" when I know the cable works and is securely plugged in to the modem and router. Any help would be greatly appreciated

Re: Wan port issues

LovelyM — Thu, 22 Jun 2023 21:21:35 GMT

Hello Fhoulish,,

Thanks for reaching out. We'd love to help.

Please make sure that there's no damage to your Ethernet cable. and it's plugged securely into your modem and Google Nest Wifi router. Try using a different Ethernet cable if you have another one available.

Let me know how it goes.

Best,
Lovely

Re: Wan port issues

Dan_A — Sun, 25 Jun 2023 21:22:09 GMT

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Wan port issues

LovelyM — Tue, 27 Jun 2023 16:20:44 GMT

Hi Fhoulish,

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Cheers,
Lovely