topic Re: Nest WiFi pro adapter in Nest Wifi

Nest WiFi pro adapter

Arelem82 — Thu, 20 Apr 2023 17:45:05 GMT

Hi all,

I recently got a wifi pro but the dog has chewed the 22W AC adapter. I am based in the uk and have been unable to find a spare. Can anyone recommend where I could find a replacement as my searches so far have only found the previous 15W adapter.

Re: Nest WiFi pro adapter

RXShorty — Thu, 20 Apr 2023 21:01:18 GMT

Hi @Arelem82

Oh wow! Did you already reached out to Google Nest Support to see they can help you with a spare adapter?

Re: Nest WiFi pro adapter

Ekb — Fri, 21 Apr 2023 00:15:17 GMT

I'm in the same boat I spoke to support they said the only way to get a new one is to buy another wifi point

Re: Nest WiFi pro adapter

olavrb — Fri, 21 Apr 2023 17:57:55 GMT

I don't own a Nest Wifi Pro myself. Specifications (below) says 10v (voltage), 2.25A (amperage). Which gives 22.5W, rounded down to 22W apparently.

https://support.google.com/googlenest/answer/6280668?hl=en

So try to find a power adapter with following properties:

The same exact voltage
The same exact or higher amperage
The same plug (I don't know the dimensions)
The same polarization (should be drawn on the power brick)

For reference, my Nest Wifi router (AC2200) has following specifications for the power adapter plug:

Plug outer diameter: 3.5mm
Plug inner diameter: 1.35mm
Plug length: 10mm
Polarity: Positive/+ in the middle

Re: Nest WiFi pro adapter

Arelem82 — Fri, 21 Apr 2023 17:13:29 GMT

Yes we did. Still waiting on a reply but from what my contact with the google store they dont stock it yet. None of the authorised retailers stock it (at least online)

Re: Nest WiFi pro adapter

Arelem82 — Fri, 21 Apr 2023 17:14:34 GMT

This is what I was worried about! 😭

Re: Nest WiFi pro adapter

LovelyM — Sat, 22 Apr 2023 21:36:32 GMT

Hello everyone,

@RXShorty and @olavrb, thanks for the assistance.

@Arelem82, @Ekb, I'm sorry to hear about this. We're sad to say that we're unable to process a replacement for your power adapter unless it's due to a defect in materials, workmanship, or delivery. Instead, check out the specifications of the Google Nest Wifi Pro's power adapter below:

Input: 100 - 240 V, 50/60 Hz 0.6A
Output: 10 V 2.25A
External adapter: 22.5 W (10 V/2.25 A)
Cable length: 1.5 m (Extendable up to 20 m)

Hope this helps.

Best,
Lovely

Re: Nest WiFi pro adapter

LovelyM — Tue, 25 Apr 2023 21:45:23 GMT

Hi folks,

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns.

Cheers,
Lovely

Re: Nest WiFi pro adapter

olavrb — Wed, 26 Apr 2023 12:55:59 GMT

What's the output plug measurements for Nest Wifi Pro? Dimension (outer, inner) and length.

Re: Nest WiFi pro adapter

AbigailF — Sun, 30 Apr 2023 01:32:55 GMT

Hey everyone,

Thanks for lending a hand, @olavrb and @LovelyM.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Abi

Re: Nest WiFi pro adapter

Ekb — Sun, 30 Apr 2023 01:50:34 GMT

So now I just have a piece of plastic because nobody can get us an adapter? That's pretty lame. Why would Google sell something they can't sell a replacement part for? And why do people keep putting specs for the adapter up? If I could have found one that matched the specs I would have never even had to get on this community. So if you have a link to one that's going to work please share that if not I will just have to continue to put posts about how Google sells products with no replacement parts, especially not even cheap products with no support.

Smh

Re: Nest WiFi pro adapter

olavrb — Sun, 30 Apr 2023 08:04:22 GMT

I still want to know the dimensions of the plug @AbigailF.

Re: Nest WiFi pro adapter

siucdude — Thu, 18 May 2023 16:22:29 GMT

Has anyone found alternatives? We moved recently, and we are missing 2 power cables, Im not going to buy 2 new WiFi just to have a power cable, I can't believe that Google does not have a replacement; this has to be illegal with all the USB-c and power issues for iPhones...

Re: Nest WiFi pro adapter

NCMattJ — Mon, 29 May 2023 21:44:19 GMT

This should work: SHNITPWR 3V ~ 12V Power Supply 60W Universal Adjustable AC Adapter 100V-240V AC to DC 3V 4V 4.5V 5V 6V 9V 10V 12V Variable Power Converter 5A Max with 14 Tips Polarity Converter LCD Display, White https://a.co/d/iWcSUTI

Re: Nest WiFi pro adapter

tommybot — Tue, 13 Jun 2023 04:35:40 GMT

Very useful information. do you also have the "barrel jack" size? or does it have a type or number?

Re: Nest WiFi pro adapter

shane1978 — Sat, 17 Jun 2023 18:45:25 GMT

For anyone that goes looking for this again -

The original adapter has this exact info on the back:

Nest Wifi Pro power

Model GKC2H

Input 100-240v 50/60 Hz .6a

Output 10V= 2.25A 22.5W

Chicony Power Technology Co. Ltd

08R0A2B3F602A13DC

The size and type of the barrel tip is:

Center Positive Barrel Tip (VERY important to match this) - look for the symbol that indicates center positive - google what the symbol looks like to be able to match it

5.5 mm Outer Sleeve / 2.1 mm Inner Sleeve Diameter - 12mm Length

Re: Nest WiFi pro adapter

paiken1990 — Sat, 01 Jul 2023 19:45:30 GMT

Has anyone sourced a suitable replacement option and if so, can you share a link to it here?

Re: Nest WiFi pro adapter

Ekb — Sat, 01 Jul 2023 20:26:13 GMT

No I bought a new set at costco took the good one out put my bad one in and returned the set back.

Re: Nest WiFi pro adapter

olavrb — Sun, 02 Jul 2023 08:41:17 GMT

As long as it's:

Voltage == 10v
Amperage >= 2.25a
Barrel plug size: 5.5mm (outer Ø) x 2.1mm (inner Ø) x 12mm (length)
Barrel plug polarization: Positive center

It should work. There are some adjustable voltage generic ones that should work. Like:

https://www.amazon.com/dp/B08YNRCL2L

Here is a fixed voltage one I found on Amazon that should work, as long as the barrel plug size is correct:

https://www.amazon.com/dp/B0756NV1W5

Re: Nest WiFi pro adapter

Frannypjmy — Mon, 03 Jul 2023 11:13:05 GMT

Same thing happened to me ans I tried the ac adapter for my android box. It worked. Have had this working for months without issue.