topic Re: Connectivity Issues with iCloud and Google Mesh Network in Nest Wifi

Connectivity Issues with iCloud and Google Mesh Network

argusk9 — Thu, 20 Jul 2023 01:00:46 GMT

I have U-verse for my internet but set up Google mesh in order to hit all the areas in my house. We have a lot of technology (cameras, Roku TV, laptops) that rely on connectivity. I set up Google Home so that is the network we see when connecting devices. We have had no issues for at least a year but interestingly, over the last couple of months, we've had trouble with some Apple connections (primarily iCloud). I was unable to connect to iCloud.com on any device using our Google mesh network. Turned on a hotspot and bam-- got onto the iCloud.com site without a hitch. Thoughts on what is blocking access to iCloud.com using our Google mesh router?

Re: Connectivity Issues with iCloud and Google Mesh Network

olavrb — Thu, 20 Jul 2023 07:03:24 GMT

Is the U-Verse box in bridge mode, sometimes known as bypass mode? Else you might have what's know as double NAT, which can cause strange problems. More on double NAT:

What error message do you get when trying to access icloud.com?

Re: Connectivity Issues with iCloud and Google Mesh Network

LovelyM — Mon, 24 Jul 2023 23:01:38 GMT

Hello everyone,

@olavrb, I appreciate the helpful information you provided.

@argusk9, thanks for posting. I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Regards,
Lovely

Re: Connectivity Issues with iCloud and Google Mesh Network

LovelyM — Fri, 28 Jul 2023 00:13:08 GMT

Hi argusk9,

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

Re: Connectivity Issues with iCloud and Google Mesh Network

argusk9 — Fri, 28 Jul 2023 14:02:27 GMT

Still intermittently having issues. We're looking at getting a new WiFi system (maybe from Verizon) and get rid of the Google mesh

Re: Connectivity Issues with iCloud and Google Mesh Network

LovelyM — Sat, 19 Aug 2023 04:31:44 GMT

Hey argusk9,

I'm sorry to hear about this. If it's alright, please fill out this form so our senior specialist team will be able to get a hold of you over email.

Thanks,
Lovely

Re: Connectivity Issues with iCloud and Google Mesh Network

LovelyM — Tue, 22 Aug 2023 01:26:45 GMT

Hello argusk9,

I wanted to follow up again to make sure you get that form filled out. Here's the link, just in case you missed it.

Regards,
Lovely