topic Re: Nest Wifi WAN Static IP Not Saved in Nest Wifi

Nest Wifi WAN Static IP Not Saved

klavergne — Fri, 05 Nov 2021 18:02:00 GMT

I just moved. I had my Nest Wifi set up at my old house, and I'm trying to set it up at my new one. My old house just used DHCP for the WAN settings, but my new ISP requires static IP address. I've followed the instructions on how to change the WAN settings for my Nest Wifi to static IP, but it doesn't work. Once I hit Save on the screen it appears to be saved. I then go back to the main settings and tap WAN settings again, and it says that it reverted back to DHCP. And after doing that I no longer have an Internet connection.

Re: Nest Wifi WAN Static IP Not Saved

td244 — Sat, 06 Nov 2021 20:16:05 GMT

same here

Re: Nest Wifi WAN Static IP Not Saved

Nackfath — Tue, 09 Nov 2021 11:41:57 GMT

Having the same issue but trying to change to PPPoE

Re: Nest Wifi WAN Static IP Not Saved

Jeff — Thu, 11 Nov 2021 17:42:01 GMT

Hey, all.

Sorry for the issues you're having with the Home app saving your network settings. As you all are seeing the same issue, I'm going to go ahead and alert an internal team to see if I can get some guidance on this one. I'll update the thread as soon as I know more.

Thanks.

Re: Nest Wifi WAN Static IP Not Saved

Farhad — Sun, 21 Nov 2021 01:12:50 GMT

Any resolution on the matter. I just bought a google nest for a static IP setup and like others the router does not want to save the setting on Google Home App on iOS device.

Re: Nest Wifi WAN Static IP Not Saved

Vip — Sun, 21 Nov 2021 03:02:37 GMT

Same issue and same result. No help from Google either. 😖

Re: Nest Wifi WAN Static IP Not Saved

Nackfath — Sun, 21 Nov 2021 06:01:35 GMT

Hi Farhad, I have no luck changing my setting however, I set it up as a new network (same id and password so existing devices thought it was the same network ) I selected the PPPoE option in the set up and it worked great. Disappointing that the settings can't be changed for the existing set up but can definitely get it working with a new set up.

Re: Nest Wifi WAN Static IP Not Saved

Nackfath — Sun, 21 Nov 2021 06:01:59 GMT

Hi Vip, I have no luck changing my setting however, I set it up as a new network (same id and password so existing devices thought it was the same network ) I selected the PPPoE option in the set up and it worked great. Disappointing that the settings can't be changed for the existing set up but can definitely get it working with a new set up.

Re: Nest Wifi WAN Static IP Not Saved

Jeff — Wed, 01 Dec 2021 23:28:27 GMT

Hey, everyone.

A few more people have jumped in. I'm still waiting to get more info on this, but I will update the thread as soon as I know more. Thanks for hanging in there.

Re: Nest Wifi WAN Static IP Not Saved

jaolstad — Fri, 03 Dec 2021 20:33:44 GMT

Google/NEST when are you going to address this issue?!

Re: Nest Wifi WAN Static IP Not Saved

Vip — Sat, 04 Dec 2021 01:29:10 GMT

I agree by now you know the issue.

Re: Nest Wifi WAN Static IP Not Saved

k1832 — Tue, 14 Dec 2021 06:53:40 GMT

I had a similar issue. Even after I enter the static IP, the save button is grayed out.

Re: Nest Wifi WAN Static IP Not Saved

Jeff — Tue, 14 Dec 2021 18:14:29 GMT

Hi, all.

For everyone still seeing issues here, can you let me know if you're using iOS or Android to manage settings?

Thanks.

Re: Nest Wifi WAN Static IP Not Saved

klavergne — Tue, 14 Dec 2021 18:15:59 GMT

Android

Re: Nest Wifi WAN Static IP Not Saved

jaolstad — Tue, 14 Dec 2021 18:31:00 GMT

Android.

It seems that the Nest WiFi app is not verifying the settings when you click save. If incorrect config. it seems like the config has been saved but in reality it should show an exception/alert dialog.

Re: Nest Wifi WAN Static IP Not Saved

Jeff — Tue, 14 Dec 2021 19:25:48 GMT

Thanks for confirming the platform. That helps. I'll get that passed along to our teams.

Re: Nest Wifi WAN Static IP Not Saved

tjfergus1 — Fri, 17 Dec 2021 23:02:48 GMT

Same issue. Android and iphone. I'm a Google Nest Pro dealer. This sucks.

Re: Nest Wifi WAN Static IP Not Saved

k1832 — Sat, 18 Dec 2021 04:34:08 GMT

This occurs on iPadOS

Re: Nest Wifi WAN Static IP Not Saved

migueelb — Thu, 23 Dec 2021 17:35:51 GMT

I just bought a nest router and a wifi point. I have followed the instructions and it works with DHCP but I want to configure it with an static IP.
I understand that in order to change this setting the ethernet wire (connected to the WAN port in the nest and to the a LAN port in my router's provider) must be disconnected and then in the Home App change the setting. However this option stays gray, so I'm unable to change it.

I've tried in an andriod phone and iphone. Also, I can't change the LAN settings.

Re: Nest Wifi WAN Static IP Not Saved

Jeff — Wed, 29 Dec 2021 19:09:33 GMT

We were mostly seeing this in iOS, but there are enough reports on Android that the issue is definitely not limited to platform. Thanks to everyone who keeps adding to the information we have here, it really does help.