topic Re: Device keeps losing connection in Nest Wifi

Device keeps losing connection

JamieLaducer — Fri, 28 Jul 2023 18:07:27 GMT

Within the last day everything wired or wireless keeps losing connection

Re: Device keeps losing connection

MplsCustomer — Fri, 28 Jul 2023 19:32:49 GMT

If you want to contact Support, you can use the link and instructions below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

If you want other customers in this forum to provide suggestions, you'll probably need to provide some specific information on what's going on.

Re: Device keeps losing connection

LovelyM — Wed, 02 Aug 2023 05:45:09 GMT

Hello everyone,

Thanks for trying to help, @MplsCustomer.

@JamieLaducer, thanks for reaching out and I'm sorry for this experience. I wanted to check if you are still encountering issues. If you are, please perform a 2-minute power cycle on your entire network. Here's the guide:

Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child points.
Leave everything unplugged for 2 minutes.
Connect the power cord to the modem, then to your router and points.

Let me know how it goes.

Cheers,
Lovely

Re: Device keeps losing connection

LovelyM — Sat, 05 Aug 2023 06:16:01 GMT

Hi JamieLaducer,

Have you tried the troubleshooting steps that I suggested above? Let me know if that did the trick or not, so we can try something else.

Sincerely,
Lovely