topic Re: How to factory reset in Nest Wifi

How to factory reset

Wizriv — Wed, 02 Aug 2023 12:11:04 GMT

I have Gen 1 wifi H2D and want to try and use it after a couple of years dormant but i cannot factory reset it as none of the processes read about work? I never get a Blue light just white? Id this device now useless?

Re: How to factory reset

David_K — Sat, 05 Aug 2023 12:56:45 GMT

H2D is a Nest Wifi router. As your Google Wifi or Nest Wifi device was powered off or disconnected from the internet for 6 months, it may have factory reset itself.

What colour is the light on the device?
What the light on your Wifi device means - Google Nest Help

What happens when you try setup?
Set up Nest Wifi Pro or Nest Wifi - Google Nest Help

As you're using an iOS device for setup check these notes:
Troubleshoot setup with iOS - Google Nest Help

Re: How to factory reset

Alex_S — Tue, 08 Aug 2023 15:30:59 GMT

Hi everyone,

Wizriv, I wanted to follow up and see if you still need help. Have you seen David_K’s response? Let us know the answer so we could take a closer look at them.

We appreciate the help, David_K.

Regards,
Alex

Re: How to factory reset

Wizriv — Tue, 08 Aug 2023 19:12:08 GMT

Hi thank you for reaching out the unit would not reset so I have had to purchase a new system

Re: How to factory reset

Alex_S — Wed, 09 Aug 2023 13:10:03 GMT

Hi Wizriv,

I’m sorry to hear that the Google Wifi device has stopped working. Let us know if there’s anything else we can help you with your new Google Wifi system.

Sincerely,
Alex