topic Re: Certain Apps Won’t Load Over WiFi in Nest Wifi

Certain Apps Won’t Load Over WiFi

Helpplease2 — Thu, 10 Aug 2023 00:47:48 GMT

I can’t connect to my Apple TV app using my phone, iMac, or LG tv while on Nest WiFi. I share our Apple TV subscription with the family and my wife can connect to the Apple TV app over our Nest WiFi. I also can’t connect to the App Store on my iMac, but can on other devices on WiFi. Apple TV app and. App Store work perfectly over cellular connection and other WiFi connections outside of the house. Have been reading various other posts and have already deactivated IPv6, tried custom DNS, did a factory reset of my modem as well as the wifi router. Have never encountered an issue like this and running out of ideas to troubleshoot and fix. Thanks in advance for any and all help!

Re: Certain Apps Won’t Load Over WiFi

olavrb — Fri, 11 Aug 2023 09:36:55 GMT

MacOS, iOS and iPadOS devices sometimes have issues with wireless reliability and Nest Wifi if MAC randomization is enabled, and HTTP proxy is set to automatic. These settings can affect VPN reliability as well. So try the following.

HTTP Proxy: Set to "none".
• https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari

Private IP Address (Mac randomization): Disable.
• https://support.apple.com/en-us/guide/security/secb9cb3140c/web
• https://support.apple.com/en-us/HT211227

Re: Certain Apps Won’t Load Over WiFi

Helpplease2 — Fri, 11 Aug 2023 10:34:17 GMT

Thank you so much for the quick response. As I was continuing to troubleshoot Apple release a new update for their apps, and now they are working again 🙃. Wish they would have mentioned some level of awareness when I called their support first at the beginning of this troubleshooting journey.

Re: Certain Apps Won’t Load Over WiFi

LovelyM — Tue, 15 Aug 2023 02:11:41 GMT

Hi folks,

Thank you for lending a hand, @olavrb.

@Helpplease2, thanks for posting. I'm glad to know that your concern has already been resolved. If you have any other questions or concerns, feel free to let me know and I would love to help.

Best,
Lovely