topic Re: Brand new Nest WiFi Pro... Apps up to date.... Can not set up PPPOE in Nest Wifi

Brand new Nest WiFi Pro... Apps up to date.... Can not set up PPPOE

JEstes — Sat, 12 Aug 2023 23:56:56 GMT

I need to connect to PPPOE and I have the login credentials from my ISP. In the app when you click on WAN Connection to access to change it states can not edit... tells me to unplug the ethernet cable but says make sure the mobile device or iPad is connected to that same network... Well as we all know if this is your Main Router upon unplugging you just lost that connection so you STILL CAN NOT CHANGE IT!! Someone PLEASE HELP!! I have tried from my iPhone and iPad with same results...

Re: Brand new Nest WiFi Pro... Apps up to date.... Can not set up PPPOE

JDPell — Mon, 14 Aug 2023 00:13:30 GMT

Hi, in the app have you tried to just tick the DHCP box only. Nothing else. Then use the app to detect the router again. Don't use the PPPOE. Good luck.

Re: Brand new Nest WiFi Pro... Apps up to date.... Can not set up PPPOE

JDPell — Mon, 14 Aug 2023 00:15:20 GMT

I was given the PPPOE details from my ISP as well but it didn't work. It puts you in the realm of matching VLAN ports. Don't go there. Just use the DHCP.

Re: Brand new Nest WiFi Pro... Apps up to date.... Can not set up PPPOE

JEstes — Mon, 14 Aug 2023 14:17:04 GMT

Thank Yall!! I got it up and rolling!!

Re: Brand new Nest WiFi Pro... Apps up to date.... Can not set up PPPOE

LovelyM — Thu, 17 Aug 2023 02:27:47 GMT

Hello everyone,

@JDPell, thanks for sharing helpful suggestions.

@JEstes, I'm glad to know that your concern is already sorted out. Let me know if you have other concerns or questions and I would love to help.

Cheers,
Lovely