topic Re: Slow/Intermittent Speeds in Nest Wifi

Slow/Intermittent Speeds

kmullowney — Fri, 04 Aug 2023 17:15:56 GMT

Have Xfinity service at 1200 Mbps and have been struggling with slow/Intermittent speeds since upgrading to the Nest 6e. Xfinity was at the house today and verified they are receiving 983 Mbps down / 44 mbps up when they hard lined into the modem.

When hardlined into 6e devices at basement & upstairs, Xfinity is only receiving 184 Mbps down / 23 mbps up.

What's the issue and how do we correct?

Re: Slow/Intermittent Speeds

LovelyM — Wed, 09 Aug 2023 05:27:56 GMT

Hello kmullowney,

Thanks for reaching out and I'm sorry for this experience.

Answer the following: when did the issue start? Were there recent changes made? Is there a switch on your network?

Please give these steps a try:

Ensure that you are using an undamaged Cat 5e or Cat 6 that’s securely plugged in to your modem and Google Nest Wifi Pro.
Ensure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and that the Wifi points are no more than two rooms apart.
Change your DNS servers to 8.8.8.8 on your primary servers and 8.8.4.4 on your secondary servers.
Unplug the power from your modem and Google Nest Wifi devices for 2 minutes.
If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Keep me posted.

Best,
Lovely

Re: Slow/Intermittent Speeds

LovelyM — Sat, 12 Aug 2023 05:41:26 GMT

Hey kmullowney,

I want to ensure you are good to go. Please reply to this thread if you've tried the troubleshooting steps and still need assistance, so I can give you a helping hand.

Cheers,
Lovely

Re: Slow/Intermittent Speeds

Bobbyman12345 — Mon, 14 Aug 2023 06:55:33 GMT

Never trust xfinity. I had them with thier modem/router combo and was paying for gig speeds but only getting 85 down. But magically, everytime they connected in, I was at the proper speed. But then they use one of my device and it's slow. So then they blamed my devices.

I agree that you need to make sure your modem is reset. And then make sure you modem only/bridge mode it, otherwise you get double nat issues that bog it down.

Re: Slow/Intermittent Speeds

LovelyM — Tue, 15 Aug 2023 05:48:27 GMT

Hi there,

@Bobbyman12345, thanks for sharing your input.

@kmullowney, I know it has been a while, but I want to ensure that everything is covered on your end. If you are still having trouble, please tell me and I would be happy to take a closer look.

Sincerely,
Lovely