topic Re: Reconnect Points in Nest Wifi

Reconnect Points

carolinacoast — Sun, 20 Aug 2023 01:09:42 GMT

I had the network set up, working as-expected. Disconnected everything. Reconnected the Router, had to do a Factory Reset. Now the new network cannot find my access points. Help needed.

Re: Reconnect Points

David_K — Sun, 20 Aug 2023 11:56:14 GMT

Was it your ISP router or your primary Nest Wifi Pro router that you reset?

Re: Reconnect Points

carolinacoast — Sun, 20 Aug 2023 20:14:12 GMT

It was my Nest WiFi Pro router.

Re: Reconnect Points

carolinacoast — Sun, 20 Aug 2023 20:18:51 GMT

Update: PROBLEM SOLVED. I had to Factory Reset each Access Point. There is a button on the bottom of each Access Point device that you must press and hold. (I did not realize this / I did not know how to Factory Reset the Access Points). I summitted a Google Help form and a technician called me immediately and told me this (how to Factory Reset each Access Point) and I was back up in 10 minutes.