WIFI Usage details are way off

wcurtisswright — Wed, 30 Aug 2023 16:30:07 GMT

WIFI data usage statistics are way off in the Google Home App. Sometimes I pull it up and it says my daughter's phone used 10 TBs in the last 7 days, etc. It is not just one device but several where the numbers do not make any sense. Is there an app besides Google Home that I should be using?

Re: WIFI Usage details are way off

Dan_A — Tue, 03 Oct 2023 20:55:46 GMT

Hi wcurtisswright,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? When did this concern start?

To isolate further, how often does inconsistency happen? How do you use your Wi-Fi network? Does the 10 TB’s include streaming, downloading/saving videos, and uploads?

It would help a lot if you could connect a computer directly to your modem and then run a speed test. You may also run diagnostics through it and check if the behavior is the same.

Let us know how it goes.

Best,

Dan

topic WIFI Usage details are way off in Nest Wifi

WIFI Usage details are way off

Re: WIFI Usage details are way off