topic Re: Google Home app says device offline but is...cannot pause in Nest Wifi

Google Home app says device offline but is...cannot pause

Ctucker33 — Fri, 18 Aug 2023 18:55:17 GMT

Hello,

This is quite madening and I am hoping someone can help me. My daughter has a Kindle Fire 10 which I set up as a group on the home app. I set a scheduled time for her internet to pause and that worked for a day or two. Now the device ONLY shows up as offline and NEVER pauses. Even when it says it is offline, its not as I have access to the wifi on it. I set it up to have a reserved IP. I've restarted the network multiple times as well as reimaged her device. Nothing works.

Can someone advise how I can go about pausing the internet for this device that constantly shows up as paused?

Thanks,

Craig

Re: Google Home app says device offline but is...cannot pause

LovelyM — Tue, 22 Aug 2023 05:17:27 GMT

Hello Ctucker33,

Thanks for reaching out. I'm sorry for this experience.

Please make sure that your daughter's Kindle Fire 10 is up-to-date. Verify that you have the latest Google Home app installed. You may also try to forget the Wi-Fi network on the Kindle Fire 10, then reconnect before trying to add it to a Family Group to pause or unpause. Check out this link for more information.

Let me know how it goes.

Best regards,
Lovely

Re: Google Home app says device offline but is...cannot pause

Ctucker33 — Tue, 22 Aug 2023 06:06:09 GMT

Thank you. Kindle is up-to-date. I do have the latest Google Home app installed. I have tried repeatedly "forget" and add the Wi-Fi network. It still says the device is offline when it is online and actively opporating. It doesn't pause when scheduled.

Re: Google Home app says device offline but is...cannot pause

LovelyM — Sat, 26 Aug 2023 01:36:06 GMT

Hi Ctucker33,

Sorry for the delay. See if setting up a static IP address for the Kindle Fire 10 will make it show constantly on your Wi-Fi network. If this doesn't work, share with me your Google Home app and phone model.

Keep me posted.

Sincerely,
Lovely

Re: Google Home app says device offline but is...cannot pause

Ctucker33 — Sat, 26 Aug 2023 16:32:46 GMT

Hi,

yes, the kindle fire is set up as a static address. It shows constantly on the app, however it always shows offline even when it’s in use. And never gets paused due to this.

I am using an iPhone 14 pro max. I am currently on iOS 16.6. The nest pro wifi software version I am running is 1.63.355999.

Re: Google Home app says device offline but is...cannot pause

Ctucker33 — Thu, 31 Aug 2023 03:26:41 GMT

Is there any update on this?

Re: Google Home app says device offline but is...cannot pause

LovelyM — Sat, 02 Sep 2023 02:59:58 GMT

Hey Ctucker33,

If you have IPv6 configured on your Wi-Fi network, please disable it. Change the DNS server on the Google Home app and once done, perform a 2-minute power cycle on your entire network. Here's how:

Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child points.
Leave everything unplugged for 2 minutes.
Connect the power from the modem, then your router and points.

Hope this helps.

Thanks,
Lovely