topic Re: Google Nest Mesh wifi keeps dropping in Nest Wifi

Google Nest Mesh wifi keeps dropping

FKref — Tue, 08 Aug 2023 21:06:52 GMT

My ISP is Spectrum and I have their modem with a Google Nest Wifi router and 4 points. The modem signal is strong and stable but the Nest wifi keeps dropping multiple times per day. I've factory reset the Nest wifi router and points 3 times over the past few weeks and the problem persists. Three or four calls with Google support has not fixed the problem. I've asked if there's a known problem with Spectrum, but no one seems to know. Any advice or feedback would be greatly appreciated. I'm about to ditch the Google Nest wifi setup.

Re: Google Nest Mesh wifi keeps dropping

Teereepee — Sat, 12 Aug 2023 10:24:19 GMT

Yep. Mine too. Bloody annoying

Re: Google Nest Mesh wifi keeps dropping

RonZawora — Sat, 12 Aug 2023 12:19:48 GMT

Same here

Re: Google Nest Mesh wifi keeps dropping

Joat25 — Sat, 12 Aug 2023 19:18:22 GMT

Same here. Family is pretty much demanding I replace this system with something non-google. Honestly, I'm tired of defending it.

Re: Google Nest Mesh wifi keeps dropping

ridahoan — Sat, 12 Aug 2023 20:54:22 GMT

Sounds better than mine which requires a reset every few days. I'm considering a wired backhaul between two routers. Out of desperation. Truly my Google hardware seems to constantly degrade -- the best performance was years ago.

Re: Google Nest Mesh wifi keeps dropping

Joat25 — Sat, 12 Aug 2023 21:09:09 GMT

I agree. It used to be decent for about 2 years. Now it requires multiple network restarts a day.

Re: Google Nest Mesh wifi keeps dropping

No_Wifi — Sat, 12 Aug 2023 22:26:18 GMT

I've been experiencing the exact same issue with my 6-point setup. Access points randomly going offline during the day, or at night where the yellow blinking light then wakes me up.

Like others have mentioned, these devices used to work flawlessly at the time of purchase and performance has been degrading over the past couple years.

This problem has been extremely frustrating for me and my family and I have seen no ETA on a fix from Google.

I will be moving to Ubiquiti access points if I don't hear back from Google soon.

Re: Google Nest Mesh wifi keeps dropping

Yarseyer- — Sun, 13 Aug 2023 04:27:25 GMT

Same issue here. I have the older router. 4 points. Spectrum as an ISP.

Horrible speed and the new home app isn’t tracking devices correctly and reporting bad data download rated (2.2 TB over a 24 hour period).

Spent some time with Spectrum to find it’s my google routers.

Re: Google Nest Mesh wifi keeps dropping

WKEIII — Sun, 13 Aug 2023 10:32:42 GMT

I'm done with mine after 6-7 years. Just purchased a TP link system. Google had their shot with me but after months of exceeding my cell phone data cap for fast speeds because the home wifi kept disconnecting from my pixel 7 pro, I'm making a change. Good bye nest wifi.

Re: Google Nest Mesh wifi keeps dropping

Mrdeep — Mon, 14 Aug 2023 01:01:08 GMT

I thought I was alone on this... Same problem with slow or non functioning WiFi.

Re: Google Nest Mesh wifi keeps dropping

WKEIII — Mon, 14 Aug 2023 01:21:32 GMT

Definitely not alone. And I have Google Fi for cell with the Pixel 7 pro and I get dropped continuously. I've given them enough of my money to have these issues go on like they have. My nest wifi is out starting next week.

Re: Google Nest Mesh wifi keeps dropping

Bobbyman12345 — Mon, 14 Aug 2023 06:33:54 GMT

Weirdly, I went the other way. My nest wifi system started out crappy (like paying for gig internet and getting 15 mbps)

Then I connected directly to my modem via ethernet and completely reset it.

Also discovered only certain ports in the modem would provide decent speeds.

After all this it bounces between 800 and 900 mbps.

Make sure you have the cloud services turned off (oddly enough).

Re: Google Nest Mesh wifi keeps dropping

Bobbyman12345 — Mon, 14 Aug 2023 06:36:58 GMT

What's your set up like?

I have a 3 point set up that never disconnects.

Have you connected to your modem via ethernet (with wifi off) to completely reset it? I had to do that to get mine to work as solid as my earlier Gen Google Wifi devices worked (I literally did the modem thing as a last gasp and was getting ready to box it up and take it back to Best Buy for a refund).

Re: Google Nest Mesh wifi keeps dropping

Bobbyman12345 — Mon, 14 Aug 2023 06:39:02 GMT

Did you completely reset the modem from the modem administrator interface? (Accessed via ethernet directly to a the modem)? I had this same problem with WAVE/Astound. They tried saying it was all my routers (paying for 940 mbps but only getting 15).

I did the reset over ethernet and tried different ports on the modem.

Re: Google Nest Mesh wifi keeps dropping

Bobbyman12345 — Mon, 14 Aug 2023 06:40:00 GMT

That's a Pixel issue. I had that issue when I had a pixel phone years ago with an Xfinity router. It disconnected quite frequently.

Re: Google Nest Mesh wifi keeps dropping

FKref — Mon, 14 Aug 2023 14:46:12 GMT

Yes, my iMac is connected to the modem via ethernet with wifi off. The Nest wifi router connected to the modem via ethernet always shows good download and upload speeds but wifi signal throughout the house keeps dropping completely or gets very low. The points keep changing when doing a mesh test from low to disconnected and sometimes OK without moving them. All this happens throughout the day intermittently.

Re: Google Nest Mesh wifi keeps dropping

Bobbyman12345 — Mon, 14 Aug 2023 17:27:28 GMT

Mine used to do that too (especially the one in my office, which is annoying on days I work from home).

I changed a bunch of settings on the Google wifi side and it stopped. (Like turned off cloud services, turned off 160mhz etc) .

Are there any Bluetooth speakers, headsets, smart watches etc near the points that keep dropping on you? I know my smart watch sometimes messes up my bedroom point because it connects to my phone over BT.

Re: Google Nest Mesh wifi keeps dropping

FKref — Mon, 14 Aug 2023 18:09:35 GMT

I do have an Apple watch with Bluetooth but the wifi drops even when I'm not home. When not at home I constantly get Google Home notices about wifi points being offline. No other Bluetooth devices around.

Re: Google Nest Mesh wifi keeps dropping

Yarseyer- — Mon, 14 Aug 2023 23:13:18 GMT

Yep. Not the modem. I have a spare Linksys wireless router. I swapped it out and I have normal speeds. My speed is throttled when I switch back to Google Mesh routers.

Re: Google Nest Mesh wifi keeps dropping

feedme — Sun, 20 Aug 2023 00:03:32 GMT

Read this

This thread is based on the same issue as the above. Google support ran us around for months trying the same steps, getting us to change ISPs and promised OTA updates which have never come.

I'm sorry to share you'll be living with these issues until you buy a different system. I brought a TP-Link mesh that has worked seamlessly.

TLDR: Google has known about these issues for years and made no progress. Save yourself 12 months of pain and buy from a different company.