topic Google wifi 4th point keeps losing stable connection. in Nest Wifi

Google wifi 4th point keeps losing stable connection.

YG74 — Tue, 26 Sep 2023 16:07:47 GMT

Bought a 4 pack of AC-1200 Google mesh and managed to install all 4 (after some force reset to the 4th point).

Everything went well, till the 4th point going orange for unstable connection.

This keep happening after several factory reset and also point restarts - All goes white for some time and after a day or two one of the 4 points goes Orange 😞

My FW/SW ver. is 14150.376.32 (latest)

Please help only with relevant support steps and not going back to factory reset and trivial steps that were already done...

Re: Google wifi 4th point keeps losing stable connection.

Alex_S — Sat, 30 Sep 2023 16:05:37 GMT

Hi YG74,

That certainly hasn't been easy for you. Let’s further look into it. A few questions: are you using a modem/router combo? What is the distance of this 4th Google Nest Wifi point from the Google Nest Wifi router? Are there devices near any point that might cause interference, like a landline phone, baby monitor, microwave, or any device that broadcasts on 2.4 GHz or 5 GHz? How big is your house in square meters (approximately)? Have you tried to move it to a different location and monitor its behavior?

I’ll look forward to your response.

Regards,
Alex