topic Re: Orange Blink while in the App all is good in Nest Wifi

Orange Blink while in the App all is good

IdoBukspan — Fri, 22 Sep 2023 10:51:06 GMT

After the Pro didn't let me to connect the pro with hard wire, I connect it with wireless, after 2 days I have wireless issues at home and all the 3 points are flashing with Orange.

In the App and Mesh test all 4 are good.....

Reset does not help to solve.

Google, I have plenty of your products.

This wifi pro is terrible.

Please help me, i already disconnected and contribute my older wifi.

Please please please

Re: Orange Blink while in the App all is good

Dan_A — Wed, 04 Oct 2023 18:27:29 GMT

Hi IdoBukspan,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions:

Are you using a modem/router combo from your Internet Service Provider (ISP)?
Is your main router a Nest Wifi Pro?
Are your Wi-Fi points all Nest Wifi Pro routers?
How was the factory reset done?

For more information about the status of your router through its LED light, see this guide: What the light on your Wifi device means.

To start with, you may try to do a sequential reboot of your entire network and see if that helps.

and/or

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:

Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child points.
Leave everything unplugged for 2 minutes.
Connect the power cord to the modem then to your router and points.

We’d also like to have a picture of the flashing orange light on your Wifi points to know exactly which Google/Nest router are we working with?

Hit reply or Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions
Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Keep us posted.

Best,

Dan

Re: Orange Blink while in the App all is good

IdoBukspan — Wed, 04 Oct 2023 18:55:09 GMT

I have a fiber and my router is pro as well.

In addition I have 3 pro for wifi points.

I originally wanted to wire them, but it didn't work as well.....

In addition after eth fail from the ISP and get back, the router didn't reconnect and I needed to reboot it.

It does not a WA to have a sequential power on as sometimes we have electricity shout down etc.

Please ask Google engineers to start fixing so many BUGs they have.

I'm in the tech business and I must say that you guys must have a better verification and a better QA.

Best will be if the wire connection will just work.

If you will want remote access I will happy give it to you.

BTW - I have many google products and this is the first time I feel that it was made by some bad start up company.

Sorry for my direct feedback.

Re: Orange Blink while in the App all is good

Dan_A — Wed, 04 Oct 2023 19:07:46 GMT

Hey IdoBukspan,

No need to apologize. Your honest feedback is what we need for us to improve and we appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Thanks,

Dan

Re: Orange Blink while in the App all is good

Dan_A — Mon, 09 Oct 2023 01:28:13 GMT

Hey there,

We haven't received your form. Have you had a chance to fill it out?

Kind regards,

Dan