topic Re: Google WiFi usage gauge is inaccurate in Nest Wifi

Google WiFi usage gauge is inaccurate

RomanBeater — Thu, 19 Oct 2023 18:20:02 GMT

The WiFi usage gauge is at best inaccurate. We need this to be accurate to counter the incessant and abusive alerts for over-usage from the internet service providers. The latter have embarked into blatant, super aggressive antics to overcharge when one is in a usage-capped subscription. I am certain that Cox is deliberately inflating the usage. In fact, I proved it to them and they credited me back. I disconnected for a day all devices exceed my iPhone for WiFi calls. Well, they still show a crazy usage number. All my usage devices are WiFi. Bottom line: I need your help in understanding if your reports are accurate. WiFi->Devices->Real time or 1 day or 7 das or 30 days. Your calculations are misleading. That is a problem as I can’t counter Cox’s antics without an accurate gauge of my Google WiFi devices.

Re: Google WiFi usage gauge is inaccurate

RomanBeater — Thu, 19 Oct 2023 18:24:32 GMT

Left out: I have called Google Support +1-650-253-0000 and, when the bot told me I would be connected with a representative. I have so far been on hold listening to this crazy music for 1 hour, 23 minutes and still holding. I don't care how busy you are. Establish a call back feature so that you can do your things, I can continue doing my work waiting for you to call me back.

Re: Google WiFi usage gauge is inaccurate

RomanBeater — Thu, 19 Oct 2023 18:27:31 GMT

That's it. I am hanging up after 1:26:03 waiting. Disappointed does come close to express how I feel. Your support is really bad. I have try your chat bot and they are useless.

Re: Google WiFi usage gauge is inaccurate

Muddi — Fri, 20 Oct 2023 20:56:49 GMT

Hey RomanBeater,

Thanks for sharing details about the issue here. Sorry to hear about your experience. To confirm, are you getting the reports about your data usage from a third-party app or on the Google Home app? Also, please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Google WiFi usage gauge is inaccurate

RomanBeater — Fri, 20 Oct 2023 19:00:42 GMT

It is Google Home (G Nest) that I am referring to. It is at best inaccurate. I need it to be accurate. How can you help me?