topic Can't change password in Nest Wifi

Can't change password

DPW — Fri, 10 Nov 2023 09:56:54 GMT

We changed our router and network password and now our doorbell camera and kitchen screen are offline not connected to wifi. The instructions for password changes aren't working. We selected the Google App and then Favorites but the next step was wifi and there's no tab to select wifi. How do we get the new password in the system?

Re: Can't change password

MplsCustomer — Fri, 10 Nov 2023 15:48:55 GMT

@DPW

Google Nest does not have good processes for updating Wi-Fi settings on its devices. That's why they recommend keeping the same network name (SSID) and password when getting a new router/modem.

Here are their instructions for cameras and doorbells:

https://support.google.com/googlenest/answer/9223711

And for speakers and displays:

https://support.google.com/googlenest/answer/7170507

Re: Can't change password

Alex_S — Wed, 15 Nov 2023 11:29:55 GMT

Hi everyone,

Thanks for the help, MpIsCustomer!

DPW, were you able to change your devices’ Wi-Fi connection? Also, the Wi-Fi selection in the Google Home app > Favorites is for Google Wifi devices; apologies for any confusion it may cause you. Let me know if you still need assistance with this.

Regards,
Alex