topic Google mesh wifI speed issues in Nest Wifi

Google mesh wifI speed issues

CBroadus — Sat, 11 Nov 2023 15:11:51 GMT

I have a nest network at my house with 1g service. Service real-time is reading 747 mbs yet every wifi point (including the one directly next to the router) is producing 18kbs In wifi speeds. This just started happening recently and Im not sure how else to fix it. I have reset the network, unplugged everything, moved the nest points, what else am I missing?

Re: Google mesh wifI speed issues

Dan_A — Tue, 14 Nov 2023 22:07:34 GMT

Hi CBroadus,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:

Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child points.
Leave everything unplugged for 2 minutes.
Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6:
1. Open the Google Home app Google Home app.
2. Tap the Wi-Fi coin and then Settings.
3. Scroll down and tap Advanced networking.
4. Scroll down to IPv6.
5. Toggle the switch off Toggle button off.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

Re: Google mesh wifI speed issues

Geno911 — Sun, 19 Nov 2023 03:58:13 GMT

None of these recommendations work. I've been having issues for months. It started randomly one day with my Google nest Wi-Fi router. 1 gig service, getting 800 mbps hardwired but only 150 mbps wirelessly directly in front of the router. I thought it may have been going out so I purchased the Google Wi-Fi pros and even created a new network and only connected my Google Pixel 7 pro. I ended up with the same exact results. I was told an update was coming, but if it was pushed out, it did not help my situation.

Re: Google mesh wifI speed issues

Dan_A — Wed, 22 Nov 2023 23:00:00 GMT

Hello there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,

Dan

Re: Google mesh wifI speed issues

CBroadus — Wed, 22 Nov 2023 23:04:04 GMT

The form has been completed

Re: Google mesh wifI speed issues

Dan_A — Wed, 22 Nov 2023 23:21:30 GMT

Hi there CBroadus,

We got your form; thanks for filling it out. Please continue the conversation there and keep an eye on your email for updates.

@Geno911, we haven't received your form. Have you had a chance to fill it out?

Thanks,

Dan