topic Re: Nest Point doesn't setup in Nest Wifi

Nest Point doesn't setup

VisionQuest — Tue, 26 Oct 2021 17:33:43 GMT

I am trying to setup my last (5th) Nest Mesh Wifi Point, but the Google Home App won't detect it when the Point is in setup mode. Usually when the Point starts up, a "Setup Point" button will show up just under the "HOME" title on the app. This last Point for some reason doesn't! I tried to manually add it by clicking on '+' and Setup device. It will find the device, BUT it will go back to the "What are you setting up?" page. This never ends......Finds it, then goes right back to that page!! Any suggestions????

Re: Nest Point doesn't setup

Jeff — Tue, 02 Nov 2021 20:37:24 GMT

Hey, VisionQuest.

Sorry for the issues you're having getting that last point set up. I imagine that's quite confusing and irritating.

Right now, this is actually a known issue that we're looking at internally. We're seeing multiple reports of one or more points failing to complete setup. Some people have had success getting things to work after multiple factory resets, but that's not the official solution at this time. When I do have news for a fix, I will update you on that process.

Thanks.

Re: Nest Point doesn't setup

Jeff — Tue, 09 Nov 2021 19:53:07 GMT

Hi, VisionQuest.

I still don't have any new info, but I wanted to check in to see if you were still experiencing this issue and to make sure I kept contact so you didn't think I had forgotten about you. I'm still waiting for a solution on this, but if anything changed on your end, please let me know.

Thanks.

Re: Nest Point doesn't setup

VisionQuest — Tue, 09 Nov 2021 20:36:22 GMT

Nothing's changed. It's just sitting there in setup mode.

Re: Nest Point doesn't setup

Jeff — Wed, 10 Nov 2021 22:29:27 GMT

Hey, VisionQuest.

Thanks for the update. It's still a situation we're following. Thanks for staying patient while we look into things deeper.

Re: Nest Point doesn't setup

Jeff — Wed, 10 Nov 2021 22:35:09 GMT

Also, VisionQuest, you might be receiving contact via the email address you used to sign up for the forum. Keep an eye out there for one of our internal team agents looking to reach you to get more specific information about your setup.

Thanks.

Re: Nest Point doesn't setup

Jeff — Thu, 09 Dec 2021 20:55:08 GMT

Hey, VisionQuest.

It's been a while since we touched base here, but are you still seeing this issue, and were you able to contact support? Let me know if you are still having the same issues and I'll be happy to help.

Thanks.

Re: Nest Point doesn't setup

VisionQuest — Thu, 09 Dec 2021 23:01:59 GMT

Same issue. No support contact.

Re: Nest Point doesn't setup

Jeff — Thu, 09 Dec 2021 23:24:01 GMT

Hey, VisionQuest.

Have you tried reaching out to support as well? You can try that here: https://bit.ly/3o1aRK5.

This might be a faster method to reach support if they're backed up in other channels. If you're still having issues with that, just let me know.

Thanks.

Re: Nest Point doesn't setup

Eric_B — Thu, 16 Dec 2021 21:14:54 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Re: Nest Point doesn't setup

Jeff — Tue, 28 Dec 2021 21:54:56 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks