topic Re: WiFi speed drops off till I do a speed test in Nest Wifi

WiFi speed drops off till I do a speed test

sequeiraca — Tue, 29 Aug 2023 22:41:17 GMT

So am seeing a pattern.
Around 2:00 PMish, I do a speed test using https://fiber.google.com/speedtest/ and it reports back speeds of 5 to 10 Mbps
I then open up Google Home and do a network speed test and see that I am getting 800+ Mbps.
I go back and do the same test using https://fiber.google.com/speedtest/ and now the speed is back up to 120 Mbps.
WT actual F is going on?
Why do I need to do a Google Home Speed test to get the speed back up on the Google mesh to acceptable levels?
Anyone have any ideas?

Re: WiFi speed drops off till I do a speed test

sequeiraca — Wed, 30 Aug 2023 15:27:30 GMT

It just happened again. Time was 8:00 AM
Speed went down to 15 Mbps.
Did a network test using Google Home. Confirmed 800+ Mbps speed from router to Google wifi
Speed went back to 175 Mbps.

Re: WiFi speed drops off till I do a speed test

jkupczak — Wed, 30 Aug 2023 16:22:28 GMT

The same thing happens to me on a daily basis. I'll test my speed 10 or 20 times in a row over the span of 5-10 minutes using the speed test in the browser when you search for it on Google.com. Then as soon as I initiate a speed test on the main Wifi router using the Google Home app suddenly my device speed tests are blazing fast.

Re: WiFi speed drops off till I do a speed test

sequeiraca — Wed, 30 Aug 2023 16:30:20 GMT

Awesome. So it's not just me.
Can I ask what router/modem you use?
I have an ARRIS SB8200 and my provider is Xfinity/Comcast.

Re: WiFi speed drops off till I do a speed test

Dan_A — Tue, 19 Sep 2023 22:34:40 GMT

Hi folks,

That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

We know that you’ve already tried other options. It would be a pleasure to help you get through this. Kindly try these steps:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6:
1. Open the Google Home app Google Home app.
2. Tap the Wi-Fi coin and then Settings Settings.
3. Scroll down and tap Advanced networking.
4. Scroll down to IPv6.
5. Toggle the switch off Toggle button off.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best regards,

Dan

Re: WiFi speed drops off till I do a speed test

sequeiraca — Mon, 25 Sep 2023 16:38:04 GMT

Hi Dan_A

There is no Bridge Mode setting for an Arris SB8200.
There is no interference, concrete wall, mirrors etc between the points.
No special characters in SSID or password.
IPv6 has always been disabled.
I applied the static primary/secondary DNS.
I will bounce the device later today and see if that makes any difference.
I am sorry but resetting a device back to it's factory setting should not be an option to fix such an issue.

Re: WiFi speed drops off till I do a speed test

Dan_A — Mon, 25 Sep 2023 17:44:31 GMT

Hey there sequeiraca,

Thank you for the confirmation.

We totally understand that troubleshooting, like the factory reset, can be frustrating, but these are the most helpful steps to figure out what's going on with your device and connection. Let's give them a try!

Tell us how it goes.

Kind regards,

Dan

Re: WiFi speed drops off till I do a speed test

sequeiraca — Tue, 26 Sep 2023 14:58:45 GMT

Didn't make a darn difference. Speeds still drop till I do a Network Speed test on the home App.
Now what?
Applied settings you mentioned, rebooted, factory reset.
Same issue.

Re: WiFi speed drops off till I do a speed test

Dan_A — Mon, 09 Oct 2023 17:42:23 GMT

Hey sequeiraca,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Best regards,

Dan

Re: WiFi speed drops off till I do a speed test

Dan_A — Wed, 11 Oct 2023 17:51:23 GMT

Hello again,

We haven't received your form. Have you had a chance to fill it out?

Cheers,

Dan

Re: WiFi speed drops off till I do a speed test

sequeiraca — Thu, 12 Oct 2023 08:08:09 GMT

I am traveling at the moment and will reply when I'm back in town.

Re: WiFi speed drops off till I do a speed test

Alex_S — Thu, 26 Oct 2023 18:16:18 GMT

Hey sequeiraca,

I wanted to follow up and see if you still needed our help. If the issue persists, just fill out the form and let us know once it is done.

Warmly,
Alex

Re: WiFi speed drops off till I do a speed test

sequeiraca — Sun, 29 Oct 2023 22:50:28 GMT

I just submitted the form.

Re: WiFi speed drops off till I do a speed test

Alex_S — Tue, 31 Oct 2023 14:03:13 GMT

Hello there,

We got your form—thanks for filling it out. Our team has sent an email with the subject line:

[4-2826000035262] Your Google Support Inquiry: 4-2826000035262. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Kind regards,
Alex

Re: WiFi speed drops off till I do a speed test

sequeiraca — Tue, 31 Oct 2023 15:17:31 GMT

I replied to their email this morning.
i tried their suggestions but it didn't make any difference.
Stil seeing speed drop consistently till I do a Test Network action the Home app.

Re: WiFi speed drops off till I do a speed test

sequeiraca — Wed, 01 Nov 2023 01:27:02 GMT

What an absolute joke..

This was Google WiFi supports final answer...

The speed test results on the Google Home app shows the speed the main Google Wifi point is getting from the fiber jack or modem, while the speed test website shows you the speed that your device is getting from the nearest access point. Also the speed will be divided among the devices connected to the network and speed results may vary depending on their distance

What an absolute joke of a support team.

Re: WiFi speed drops off till I do a speed test

sequeiraca — Thu, 09 Nov 2023 15:55:30 GMT

Just wanted to close the loop here.
I went and got an Eero mesh system.
Week into it and have had no issues with speed being dropped.
Going to give it one more week and then will trash the Google system.

Re: WiFi speed drops off till I do a speed test

Dan_A — Mon, 27 Nov 2023 21:26:24 GMT

Hey there,

We hear you, and we apologize for this experience. Don't give up on us. We just need to know how you’re doing with your Eero mesh system. Have you also tried using the Google mesh system again? How has it been these past few days?

Also, since you’re already in contact with our higher tier of support, for the best help and troubleshooting, you can always reply to them and continue the conversation there.

Kind regards,

Dan

Re: WiFi speed drops off till I do a speed test

sequeiraca — Mon, 27 Nov 2023 21:28:04 GMT

Eero mesh is working great, No issues.
No. Not planning to put back the Google system back anytime soon

Re: WiFi speed drops off till I do a speed test

Dan_A — Mon, 27 Nov 2023 21:56:19 GMT

Hello again,

We understand. We hope we can make it up to you in the future. Send us a message if you change your mind.

Best regards,

Dan