topic Re: Google WiFi in Nest Wifi

Google WiFi

arlinthii — Mon, 29 Nov 2021 00:02:43 GMT

Is there a phone number I can call to get help?

Re: Google WiFi

MichaelP — Mon, 29 Nov 2021 15:13:27 GMT

If you start at this web page: https://support.google.com/googlenest/gethelp and fill in a few fields to get through the usual attempts at diverting you towards places like this community, you can get to the "Contact Options" at the bottom. The best one is probably to have them call you, since you can avoid having to hang around on hold waiting for a support agent. But, you can call them instead, or use the "Chat" option.

Re: Google WiFi

Jeff — Thu, 02 Dec 2021 20:49:42 GMT

Hi, arlinthii.
I just wanted to jump in real fast to see if you saw MichelP's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Google WiFi

arlinthii — Thu, 02 Dec 2021 22:06:50 GMT

Hi Michael! Thanks but I tried that multiple times but I can't seem to get the options to call or receive a call, I just go in a vicious loop that takes me back to contact options.

Re: Google WiFi

arlinthii — Thu, 02 Dec 2021 22:16:23 GMT

Thank you for the follow up! I missed the notification that Michael replied.

Re: Google WiFi

MichaelP — Fri, 03 Dec 2021 14:15:36 GMT

That is puzzling. I went through that process myself to test it, and it seems to work for me. On that page, under "Please select your product family:" I selected "Wifi", and under "Tell us what we can help with:" I just entered "customer needs assistance" and clicked "Next".

Then I clicked "Other" and then "Next step" and then "Next step" again.

At that point, the "Step 3" contact options should appear. If you click "Get a call" you should be able to give them your phone number to have them call you, but "Call us" and "Chat" are both options as well.

Re: Google WiFi

Jeff — Tue, 07 Dec 2021 23:14:56 GMT

Hi, arlinthii.

I wanted to follow up real fast to see if you had any luck connecting with support. If not, please let me know and I'm sure we can help you out there.

Thanks!

Re: Google WiFi

Jeff — Wed, 08 Dec 2021 23:22:50 GMT

Hey, arlinthii.

Hopefully you were able to get with support. If not, just let me know so I can keep this thread open for you.

Thanks.

Re: Google WiFi

Jeff — Thu, 09 Dec 2021 23:30:21 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks