Wifi connectivity issues

markdep — Mon, 18 Dec 2023 17:12:42 GMT

I recently upgraded from Google Wifi to Wifi Pro.

No issues with initial setup or connecting devices to the network. I'm running in bridge mode with a direct cable connection to my Internet router. Speeds are fantastic, I'm getting max theoretical speeds with 900-915 Mbps when running a speed test.

There's a small network hub connected to the LAN port on the device that's used for wired connectivity for a few devices.

I've never had an issue with wired connectivity - everything is very stable here.
I've never experienced a total network outage affecting all devices at the same time.

The issue I have is consistent across multiple devices, though not at the same time. They all join the wifi network without issue. but all eventually do one of two things:

1) Simply disconnect and reconnect after a few minutes (noticed behaviour on mobile devices, defaulting to their 5g connection - affecting both a Pixel 8 Pro and iPhone 15 Pro). If I try to reconnect by manually selecting the SSID it fails. If restart either the phones or the entire network via the Google Wifi settings everything connects as normal.

2) Disconnect from Wifi and refuse to reconnect (mainly affecting two Mac Book Pros - M1 and M3 chips). Restarting the Google Wifi network is the only fix here.

* All devices are fully up to date.
* Config wise I've tested with WPA3 enabled and disabled.
* Static and DHCP assigned addresses.
* I've disabled MAC randomization on each device.
* I've fully reset the network (and tried with a new SSID).
* The issue can also happen when in the same room with a direct, uninterrupted line of sight between device and Wifi.

As this looks to be mainly affecting devices that have are capable of Wifi 6. I have a feeling that this has something to do with Wifi 6/6e function of the either the Wifi device itself, the devices with connectivity issues (though across devices from multiple manufacturers and models that seems unlikely). It feels like there's a roaming issue between Wifi protocols - perhaps some disconnects/reconnects should be expected when devices switch between signals and tbh I wouldn't be too bothered if i could manually reconnect, but the inability to reconnect is getting frustrating.

Anyone have any tips for further diagnosing the cause? or does it seem this model is just a dud to be avoided (there look to be a lot of posts relating to Wifi 6/6e issues).

Re: Wifi connectivity issues

Dan_A — Wed, 31 Jan 2024 23:55:57 GMT

Hi markdep,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet service provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:

Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child points.
Leave everything unplugged for 2 minutes.
Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6:
1. Open the Google Home app.
2. Tap the Wi-Fi coin and then Settings.
3. Scroll down and tap Advanced networking.
4. Scroll down to IPv6.
5. Toggle the switch off Toggle button off.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

topic Wifi connectivity issues in Nest Wifi

Wifi connectivity issues

Re: Wifi connectivity issues