topic Re: Slow network speed on Google WiFi mesh in Nest Wifi

Slow network speed on Google WiFi mesh

krilleny — Wed, 04 Oct 2023 13:10:09 GMT

I seem to be having the same problem as so many others - Wifi slows to a crawl, and I need to run a 'Test Mesh' to get it to work properly again. It works for a while - a day or so on average - and then I have to repeat the process.

This has been reported by MANY users for A LONG TIME. It is shocking to me that a company with Google's resources would leave this unaddressed for so long. But Google's brand has become synonymous with indifference to customers.

Seems clear Google doesn't care about providing a resolution, so I guess I need to get rid of this system and replace it with something more reliable from a better company with actual customer service. I wonder how much landfill is taken up by non-functioning / discontinued Google hardware products. Probably a lot.

Re: Slow network speed on Google WiFi mesh

Dan_A — Wed, 11 Oct 2023 21:41:05 GMT

Hi krilleny,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?

You can do a sequential reboot of your entire network and see if that helps.

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:

Disconnect the power from the modem.
Disconnect the Ethernet cable and power cord from the parent point.
Disconnect the power cord from the child points.
Leave everything unplugged for 2 minutes.
Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6:
Open the Google Home app Google Home app.
Tap the Wi-Fi coin and then Settings Settings.
Scroll down and tap Advanced networking.
Scroll down to IPv6.
Toggle the switch off Toggle button off.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

Re: Slow network speed on Google WiFi mesh

cutlock — Sun, 15 Oct 2023 19:04:38 GMT

Same issue here. I've even done chat with google and they couldn't figure it out. Promised to send replacement nest devices - even though mine were brand new from the google fiber install. Never got them. My WIRED PC speedtests are consistently 900+Mbps UP&DOWN, but then a laptop, connected to the wifi right next to wired desktop will get 20-30Mbps on speedtest. Currently getting 7.8Mbps on wifi. I shoudl NOT have to reset the wifi weekly or daily.

Re: Slow network speed on Google WiFi mesh

gserGe — Tue, 17 Oct 2023 06:02:16 GMT

Hi,

same problem here since a week or so... it just recovers after running a test mesh, but does not last long...

crazy, never failed since 1 week ago... is it related to an update or something??

Re: Slow network speed on Google WiFi mesh

Dan_A — Tue, 17 Oct 2023 21:21:49 GMT

Hello folks,

@cutlock, @gserGe, we’re sorry to hear about your concerns. That isn’t the experience we want you to have. Just so we’re on the same page, have you done the steps above? If so, how was it? This is so we will know what steps to take next.

@krilleny, how are we doing? Please confirm the status of your network connection.

Looking forward to your response.

Thanks,

Dan

Re: Slow network speed on Google WiFi mesh

EnglishLevy — Wed, 18 Oct 2023 06:14:55 GMT

Same issue here ongoing now for maybe a couple months.

Many restart/power cycle attempts, although not the specific extended duration test outlined here which I shall be trying.

Re: Slow network speed on Google WiFi mesh

gserGe — Wed, 18 Oct 2023 07:38:31 GMT

Hello Dan,

yes, I performed the steps above, but, it works for some time, then back to 1mbps...

I have this setup since almost 2 years ago, and never had a problem on wifi since now.

I will try to reset the config on all wifi devices.

Re: Slow network speed on Google WiFi mesh

weil3r — Wed, 18 Oct 2023 19:54:18 GMT

I've been googling this issue, and I'm experiencing exactly the same symptoms. Getting 400 mb/s at modem (third party modem, not provided through xfinity). I have had zero problems since I got the nest 2-3 years ago. I have not made any changes to my internet and everything on their end is showing things working fine. The problem arose within the last month. I haven't tried a factory resent, but every other reboot has resulted in it working for 12-18 hours and then having it revert to 2-5 mb/s. It is an older generation of google nest, but has been working fine up until a month ago.

Re: Slow network speed on Google WiFi mesh

DW888 — Wed, 18 Oct 2023 23:14:49 GMT

Having the same issue Herr. Router at 300mbps and mesh at 4 mbps. I unplug and replug the mesh and works fine for a while then crashes again.

Re: Slow network speed on Google WiFi mesh

Inwoodite — Wed, 18 Oct 2023 23:21:16 GMT

Had the same issue, 550 Mbps at the router and 60-130 Mbps on wifi even 2 ft away. (Hardwired produced the same 550 Mbps). Spent hours on this with Google techs, every possible diagnostic showed no issues with the ISP or anything I was doing. One rep even tried to convince me that Speedtest and other sites were simply wrong because they were third party and I was imagining everything.

There is no fix -- except to buy another mesh network from another manufacturer. I did just that and now have Wifi speeds of around 250 Mbps in most rooms.

Re: Slow network speed on Google WiFi mesh

Jacksonplus — Wed, 18 Oct 2023 23:30:58 GMT

Same, this also seems to be an ongoing issue, and google only gives restart/reboot when it is clearly a software issue and they refuse to fix it.

Re: Slow network speed on Google WiFi mesh

Ritarn — Thu, 19 Oct 2023 07:46:36 GMT

Same problem here. Rebooting and it works for about 5 minutes, then it drops to nothing.

Re: Slow network speed on Google WiFi mesh

Anonymous — Fri, 20 Oct 2023 05:49:10 GMT

Same problem here, started a week or 2 ago, after working perfectly for 2-3 years.

Tried all solutions presented except (except factory reset, which I suspect will be just as ineffective in the long term)

Google have you pushed out a software update recently?

model: AC-1304

software version: 14150.376.32

Please fix this ASAP we are tired of having to reset/reboot our Google wifi product.

Re: Slow network speed on Google WiFi mesh

Dream1337 — Fri, 20 Oct 2023 21:53:37 GMT

Same problem for me after 2 years

Re: Slow network speed on Google WiFi mesh

EnglishLevy — Sat, 21 Oct 2023 05:20:46 GMT

@Dan_A tried the suggested reboot procedure with no positive impact.

I'm using a fibre to ethernet direct to the nest router.

Repositioned my additional points to strengthen backhaul.

System was fine for years. Now actual WiFi speeds drop to 1 or 2 Mbps out of nowhere and internet becomes unusable. Only fix is a reboot.

I am using the recent firmware updates on router and points.

Google needs to fix this please

Re: Slow network speed on Google WiFi mesh

Jacksonplus — Sat, 21 Oct 2023 05:23:44 GMT

Honestly I feel google should offer free replacement or money back. I’m not the only one I know personally with this issue. It was awesome at first then slowly started to turn into a nightmare

Re: Slow network speed on Google WiFi mesh

Tbrown22014 — Sat, 21 Oct 2023 19:54:59 GMT

Same issue here - could not even watch my streaming services. I want a replacement or money back. Was fine till now. Based on reading this I’m not going to spend hours trying to fix. Money back or new product please.

Re: Slow network speed on Google WiFi mesh

DrLlamaTater — Sun, 22 Oct 2023 11:29:38 GMT

I've had the same issue for a while now. Mesh goes down, internet slows to crawl. One or more of the points goes off. I do a speed test or mesh test and suddenly everything is fine. I've reset and rebooted many times, it fixes for a bit and then goes down. really disappointing given the money I've spent on it.

Re: Slow network speed on Google WiFi mesh

Jacksonplus — Sun, 22 Oct 2023 12:54:29 GMT

I should have expected this from google. They always put something out, then stop caring about it 1-2 years later(just look at messenger apps). Everything is always in beta. I mean seriously how many years does it take to integrate nest with google home??? It’s not a lack of funding. They half bake something, serve it, then never come back to the table and ask how the meal was. Such trash. People have complained about issues with this product for years and the only solution given is reboot/restart blah blah. Google needs to make this right.

Re: Slow network speed on Google WiFi mesh

Ricci — Sun, 22 Oct 2023 14:25:28 GMT

Same problem here. Please help with real solution!!!