Google Wifi Connection Failed

alyandac — Sun, 12 Dec 2021 07:25:02 GMT

Hi everyone, I couldn't add my Google Wifi.
I can see the wifi in the Google home app. After scanning the QR code, I'm gettign the connection failed error.

After looking the logs I've found these errors on the bottom.
I'm using Google Home Ios app version 2.46.106 (latest now)

Any suggestions? Thanks

[2021-12-12 09:19:15.309 AM] [Queue: "com.apple.main-thread"] start(delegate:navigationController:analyticsLogger:ssid:psk:origin:isSetupNetwork:fallbackSSID:):104 [Wifi][OOBE][JoinNetwork] Starting subflow

[2021-12-12 09:19:15.359 AM] [Queue: "com.apple.main-thread"] tryConnection():119 [Wifi][OOBE][JoinNetwork] Joining Optional("setup7DF00"), isSetupNetwork: true

[2021-12-12 09:19:15.374 AM] [Queue: "com.apple.main-thread"] -[HMEConnectToWiFiNetworkOperation connectWithPassword:]:118 connectToWifi starting.

[2021-12-12 09:19:15.401 AM] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:129 <PageOut: PAGE_WEAVE_QR_CODE_INTRO(CONTINUE)>

[2021-12-12 09:19:17.257 AM] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:129 <AnalyticsEvent, Type: APP_THEME, Value: 1>

[2021-12-12 09:19:17.262 AM] [Queue: "com.apple.main-thread"] -[HMENotificationsManager didRegisterForRemoteNotificationsWithDeviceToken:]:336 didRegisterForRemoteNotificationsWithDeviceToken: {length = 32, bytes = 0x108e3fed 4b94391a 62c6279e 93d93d4c ... 25bf8234 4820675a }

[2021-12-12 09:19:17.267 AM] [Queue: "com.apple.main-thread"] void LogAccountRegisterationUpdateWithError(NSError * _Nonnull __strong, NSArray<NSString *> * _Nonnull __strong):65 Registered with Chime for push notifications: {

    users = 1;

}

[2021-12-12 09:19:17.267 AM] [Queue: "com.apple.main-thread"] -[HMEChimeNotificationServiceImpl updateChimePreferencesForAccounts:]:238 Updating Chime Preferences.

[2021-12-12 09:19:17.278 AM] [Queue: "com.apple.usernotifications.UNUserNotificationServiceConnection.call-out"] -[AnalyticsLogger logEvent:]:129 <AnalyticsEvent, Type: CRITICAL_ALERTS_NOTIFICATION_PERMISSION_INFO, Value: 0, Count: 0>

[2021-12-12 09:19:17.278 AM] [Queue: "com.apple.usernotifications.UNUserNotificationServiceConnection.call-out"] -[AnalyticsLogger logEvent:]:129 <AnalyticsEvent, Type: NOTIFICATION_PERMISSION_INFO, Value: 0, Count: 0>

[2021-12-12 09:19:17.547 AM] [Queue: "com.apple.main-thread"] -[BluetoothNewDeviceScanner scanAgain]:213 HMEBluetooth starting scan.

[2021-12-12 09:19:17.578 AM] [Queue: "com.apple.main-thread"] void LogPreferencesUpdateWithError(NSError * _Nonnull __strong, NSString * _Nonnull __strong):98 Updated preferences with Chime.

[2021-12-12 09:19:21.859 AM] [Queue: "com.apple.main-thread"] -[AsyncOperation didFinishWithError:]:53 <HMEConnectToWiFiNetworkOperation: 0x2818df840> finished with error (null)

[2021-12-12 09:19:21.859 AM] [Queue: "com.apple.main-thread"] asyncOperation(_:didFinishWithError:):400 [Wifi][OOBE][JoinNetwork] Operation completed, validating connection...

[2021-12-12 09:19:21.859 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:21.872 AM] [Queue: "com.apple.main-thread"] validateConnection():173 [Wifi][OOBE][JoinNetwork] Got error from local API when validating connection

[2021-12-12 09:19:21.872 AM] [Queue: "com.apple.main-thread"] validateConnection():176 [Wifi][OOBE][JoinNetwork] Validating error code: -1009

[2021-12-12 09:19:22.423 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:22.436 AM] [Queue: "com.apple.main-thread"] validateConnection():173 [Wifi][OOBE][JoinNetwork] Got error from local API when validating connection

[2021-12-12 09:19:22.436 AM] [Queue: "com.apple.main-thread"] validateConnection():176 [Wifi][OOBE][JoinNetwork] Validating error code: -1009

[2021-12-12 09:19:22.961 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:22.972 AM] [Queue: "com.apple.main-thread"] validateConnection():173 [Wifi][OOBE][JoinNetwork] Got error from local API when validating connection

[2021-12-12 09:19:22.973 AM] [Queue: "com.apple.main-thread"] validateConnection():176 [Wifi][OOBE][JoinNetwork] Validating error code: -1009

[2021-12-12 09:19:23.524 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:23.540 AM] [Queue: "com.apple.main-thread"] validateConnection():173 [Wifi][OOBE][JoinNetwork] Got error from local API when validating connection

[2021-12-12 09:19:23.540 AM] [Queue: "com.apple.main-thread"] validateConnection():176 [Wifi][OOBE][JoinNetwork] Validating error code: -1009

[2021-12-12 09:19:24.090 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:24.107 AM] [Queue: "com.apple.main-thread"] validateConnection():173 [Wifi][OOBE][JoinNetwork] Got error from local API when validating connection

[2021-12-12 09:19:24.107 AM] [Queue: "com.apple.main-thread"] validateConnection():176 [Wifi][OOBE][JoinNetwork] Validating error code: -1009

[2021-12-12 09:19:24.656 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:24.659 AM] [Queue: "com.apple.main-thread"] validateConnection():173 [Wifi][OOBE][JoinNetwork] Got error from local API when validating connection

[2021-12-12 09:19:24.659 AM] [Queue: "com.apple.main-thread"] validateConnection():176 [Wifi][OOBE][JoinNetwork] Validating error code: -1009

[2021-12-12 09:19:25.195 AM] [Queue: "com.apple.main-thread"] validateConnection():162 [Wifi][OOBE][JoinNetwork] Validating connection

[2021-12-12 09:19:25.250 AM] [Queue: "com.apple.main-thread"] [ERROR] validateConnection():197 [Wifi][OOBE][JoinNetwork] Network status has no setupSSID

[2021-12-12 09:19:25.250 AM] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:129 <googlemac_iPhone_Home_Wifi_Analytics_Analytics.WifiAnalyticsEvent, Type: APP_DEVICE_SETUP_CONNECT_HOTSPOT, Duration: 9.890, Value: 0>

[2021-12-12 09:19:25.250 AM] [Queue: "com.apple.main-thread"] -[AnalyticsLogger logEvent:]:129 <googlemac_iPhone_Home_Wifi_Analytics_Analytics.WifiAnalyticsEvent, Type: WIFI_CONNECT_TO_DEVICE_FAILED, Value: 1>

Re: Google Wifi Connection Failed

Bjsy — Thu, 16 Dec 2021 03:05:56 GMT

Same here. Help please.

Re: Google Wifi Connection Failed

alyandac — Wed, 22 Dec 2021 20:59:22 GMT

Any updates?

Re: Google Wifi Connection Failed

Bjsy — Wed, 22 Dec 2021 22:43:32 GMT

yes. I needed to physically connect with an ethernet cable to setup each point. I was then able to remove the cable once setup. Never had to do that before.

Re: Google Wifi Connection Failed

alyandac — Mon, 03 Jan 2022 21:16:50 GMT

UPDATE:
I tried to add my wifi points with Android apps. Luckily I could add points. I think there is an error in IOS apps.

Re: Google Wifi Connection Failed

Jeff — Wed, 02 Feb 2022 20:38:23 GMT

Hi, alyandac.

It looks like you were able to resolve the setup issue by using Android, but yes, there is a known bug with iOS that is being addressed and worked on internally. I'm hoping that we can get that sorted out soon.

Thanks.

Re: Google Wifi Connection Failed

Jeff — Tue, 08 Feb 2022 22:21:26 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google Wifi Connection Failed

Jeff — Thu, 10 Feb 2022 22:25:22 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

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