topic Re: Google best WiFi pro precondition check failed in Nest Wifi

Google best WiFi pro precondition check failed

Aymanai — Thu, 08 Feb 2024 06:30:29 GMT

i have been using Google Nest WiFi Pro for around a year. I found that some devices drop connection to Wifi and don’t connect back unless I restart the Google wifi.
I decided to factory reset my Google Nest WiFi Pro.
I went through all the steps of adding a device. When it reaches the “Creating your WiFi Network” step, it gives me an error message saying “precondition check failed” and when I click “Done”, it exits the whole process.

i need urgent help with this

Thank you

Re: Google best WiFi pro precondition check failed

simonmaes — Thu, 08 Feb 2024 07:08:52 GMT

I have the same issue with the non-pro Google Nest. Hoping to find an answer as well!

Re: Google best WiFi pro precondition check failed

Ayiiez — Thu, 08 Feb 2024 07:11:20 GMT

I have the same issue with the non pro Google nest too - go through all the steps for it to crash when setting up the network and get the “precondition check failed” error!

Re: Google best WiFi pro precondition check failed

Baz1 — Thu, 08 Feb 2024 08:26:19 GMT

I just got a new set to replace my old nest wifi - keeps giving the same error. I`ve been at it for a while now, tried with an android device as well, that does not give this error but pretty much the same result. Can’t even go back to my old setup- gives the same error

Re: Google best WiFi pro precondition check failed

MMc1711 — Thu, 08 Feb 2024 07:23:19 GMT

I have the same problem!!

Re: Google best WiFi pro precondition check failed

NF_JAYY — Thu, 08 Feb 2024 07:31:00 GMT

I’m going crazy rn trying to figure it out smh. Just bought this last week and everything was going ok till today

Re: Google best WiFi pro precondition check failed

manuelopezgo — Thu, 08 Feb 2024 07:40:42 GMT

I have a google wifi and nest wifi points. I tried switching between them but the same error persist. My whole mesh network is down! Heeeelppp!

Re: Google best WiFi pro precondition check failed

Brianfantana97 — Thu, 08 Feb 2024 07:44:19 GMT

Having the same issue too and support haven’t been much help too

Re: Google best WiFi pro precondition check failed

Crackers2022 — Thu, 08 Feb 2024 07:58:10 GMT

Got the same problem on all three Pros that I factory reset when the whole MESH network died.

Re: Google best WiFi pro precondition check failed

Crackers2022 — Thu, 08 Feb 2024 08:03:18 GMT

Presumably if I throw all three Google nest products against a concrete wall which is what I wanted to do when I found that that the legacy speakers and points don't work with the newer stuff, that interferes with the warranty?

Seems to suggest that the problem is with a sudden issue with verification on the Google account that I set up many years ago. Account is working, says I have no Google Nest products associated with the account. FFS!!! Where did they go?

Re: Google best WiFi pro precondition check failed

MMc1711 — Thu, 08 Feb 2024 08:16:55 GMT

Very frustrating - Bought these today and they seem absolute rubbish. The help is useless. Please can someone assist.

Re: Google best WiFi pro precondition check failed

manuelopezgo — Thu, 08 Feb 2024 08:18:21 GMT

I had a call with customer service, and there is no help available yet. They offered to reach back with a solution once they verify internally what's causing the issue. But for now, is just time to sit tight.

Re: Google best WiFi pro precondition check failed

Aymanai — Thu, 08 Feb 2024 08:24:14 GMT

I am considering replacing them with another brand. Any suggestions?

Re: Google best WiFi pro precondition check failed

Tjenks8 — Thu, 08 Feb 2024 08:52:53 GMT

Is anyone aware of a resolution ETA?
Or are Google doing nothing about it.

Re: Google best WiFi pro precondition check failed

manuelopezgo — Thu, 08 Feb 2024 09:01:11 GMT

They are MIA, no updates or resolution yet.

Re: Google best WiFi pro precondition check failed

shishirx34 — Thu, 08 Feb 2024 09:05:52 GMT

I am seeing the same error with my Google wifi (non-pro). Did hard reset, modem restart, google home app delete/reinstall.. sign-out and sign back in. Nothing helped. Google nest support wasn't able to resolve the fix either. The mesh network is busted.

It looks like everyone here started seeing this issue recently (over last several hours?), seems like an issue with some authentication system in google home.

If anyone is able to get a fix here, please let us know.

Re: Google best WiFi pro precondition check failed

Omarkk — Thu, 08 Feb 2024 09:18:51 GMT

Recently did a factory reset (4hrs ago) now can’t get past setup. I choose my puck, scan the code it connects, but after I put in my WiFi name and password it goes to “checking for update” then immediately to “setting up your WiFi network” and then “precondition check failed”. Can’t believe I’ve been trying to fix it for over 4 hours. Going insane

Re: Google best WiFi pro precondition check failed

shishirx34 — Thu, 08 Feb 2024 09:22:09 GMT

Same.. wasted like 6 hours getting this to work. Glad someone posted this thread to let me know that I am not the only one going insane with this issue.

Re: Google best WiFi pro precondition check failed

manuelopezgo — Thu, 08 Feb 2024 09:25:48 GMT

Pretty much the same exact thing. I been also looking at this for several hours, and nothing works. Also the "Get Help" button, doesn't give you any help, as nothing is loading there. This is just a dead end.

Re: Google best WiFi pro precondition check failed

shishirx34 — Thu, 08 Feb 2024 09:27:13 GMT

@David_K -- Not sure if you know a fix about this issue. Tagged you in as seeing that you've posted about common wifi troubleshooting steps. Please feel free to tag someone more appropriate if you know anyone who can resolve this issue.