topic Re: WiFi Device Screen auto scrolls in Nest Wifi

WiFi Device Screen auto scrolls

Apburke — Tue, 02 Apr 2024 15:36:24 GMT

Hi - I have an annoying problem when I try and use the Nest Wifi functionality of the Google Home App on my iPhone. Every time I go to the devices screen and scroll to find a device, it will at times automatically scroll me to the bottom of the list. This makes it impossible to find a device and select it unless you are really lucky and manage to find it before the auto scroll happens. This makes the app unusable for managing the WiFi network which isn't good. Any ideas how this can be fixed?

Re: WiFi Device Screen auto scrolls

MichaelP — Tue, 02 Apr 2024 15:51:41 GMT

Yeah, I'm seeing this, too, and it is maddening. The "real time" and "Connection strength" modes update every few seconds, and that seems to be what triggers this. You can switch to a different sort mode that is more stable, like Alphabetical, or "1 day", and it should be more stable. Still, though, this is pretty annoying behavior. I would also suggest sending in feedback using the Google Home app about this.

Re: WiFi Device Screen auto scrolls

maedacortez — Tue, 02 Apr 2024 17:02:14 GMT

Hi Apburke,

thanks for reaching out I have a few troubleshooting tips that might help you get things working again.

Try uninstalling and reinstalling the app. Sometimes a fresh install can fix glitches.
Restating your phone can also be surprisingly helpful.
Make sure your phone's software is up to date. New updates often include bug fixes.

If you've already tried these steps, or if they don't work, let me know and we can see what else we can do.

Regards,

Manuel

Re: WiFi Device Screen auto scrolls

Apburke — Tue, 02 Apr 2024 17:14:42 GMT

Thanks but I have already tried all of these previously and no luck. It seems to have changed about 3 or 4 updates ago as it wasn't there earlier in the year.

Re: WiFi Device Screen auto scrolls

Apburke — Tue, 02 Apr 2024 17:15:58 GMT

Yes I tried changing to Alphabetical and it still happens. I have a lot of devices so it really is more than a nuisance, it means I can't manage the network. I have sent feedback to Google through the app already (twice!) - no response 😞

Re: WiFi Device Screen auto scrolls

grandpa3103 — Tue, 02 Apr 2024 17:32:57 GMT

I have this exact same issue. Been happening for several months. It is extremely maddening when trying to get accurate info about what is currently attached.

Re: WiFi Device Screen auto scrolls

Skywarrior — Wed, 03 Apr 2024 10:41:13 GMT

I don’t like it either. I’ve submitted feedback. It would fix the problem if the refresh rate could be adjusted. For now I type in a few letters in the search bar to locate a particular system.

Re: WiFi Device Screen auto scrolls

StoryShane — Mon, 15 Apr 2024 19:07:15 GMT

Please fix this - very annoying - if we could just change how often the different headings refresh to every 30 seconds or something (instead of 5) it would probably be OK. If anyone has more than 10 devices you never get to see them all before the screen refreshes and shoots the view back up to the top. Also, there should be a way to delete all the greyed out boxes from the inactive or unknown devices - I should be able to delete any device from the network that I don't want on there or that is old and shouldn't be there anyway. Basically can't manage the network connections at all at this point.

Re: WiFi Device Screen auto scrolls

giulia17 — Thu, 18 Apr 2024 19:54:57 GMT

I have the same issue. iOS
😠

Re: WiFi Device Screen auto scrolls

maedacortez — Sat, 20 Apr 2024 23:48:35 GMT

Hi giulia17,

Thanks for reaching out! I'm happy to hear you'd like to share your feedback about your recent experience. To submit your feedback directly to our team, you can easily visit the Google Nest feedback.

Regards,

Manuel

Re: WiFi Device Screen auto scrolls

StoryShane — Sun, 21 Apr 2024 00:21:01 GMT

Manuel

Just read the rest of the chain above to understand Guilia’s comment. My note had the problem mentioned.

Re: WiFi Device Screen auto scrolls

Davegenie — Tue, 23 Apr 2024 06:06:41 GMT

Same issue here, iOS, none of the fixes mentioned work.

Re: WiFi Device Screen auto scrolls

Demis — Thu, 25 Apr 2024 19:27:43 GMT

same issue on iPhone.

I have a lot of devices and it seems impossible to scroll down to see all of them.

the list is getting bigger with obsolete devices that I can’t delete.