topic Re: Wifi Pro drops matter bulbs. in Nest Wifi

Wifi Pro drops matter bulbs.

pwadding — Tue, 02 Apr 2024 20:57:10 GMT

Nest wifi pro. i have a G6ZUC router with 2 points (same model) all on firmware 3.73.406133.

Have 2 Nanoleaf matter connected over thread A19 bulbs. Worked great until last Thursday. Bulbs got dropped from network. Disconnected/reconnected bulbs no go. Reset bulbs and reinstalled one successfully. Couldn't reinstall other.

Reset nearest point and it was able to reinstall it. Reset other point and router.

This morning same thing. Reset router and one connected, reset both points and they worked again.

Any suggestions?

Thanks in advance

Peter

Re: Wifi Pro drops matter bulbs.

Mustachedminer — Thu, 04 Apr 2024 09:50:58 GMT

Im having the same issue with my thread devices as well after the update to 3.73.406133.

Re: Wifi Pro drops matter bulbs.

WarningSLO — Sat, 06 Apr 2024 01:04:44 GMT

I'm having the same problem after the update. Lost all of my Nanoleaf Essential bulbs. And now I'm having trouble resetting the bulbs.

Re: Wifi Pro drops matter bulbs.

moralesvicente — Tue, 09 Apr 2024 00:35:19 GMT

Hey! pwadding

I'd be happy to help you troubleshoot!. Please click on this link and you will be able to fix your Google nest WiFi or Google WiFi network.

let me know how it goes.

Regards

Daniel

Re: Wifi Pro drops matter bulbs.

rongli — Wed, 10 Apr 2024 03:22:35 GMT

@pwadding would you please help to provide the nanoleaf firmwares in your environment?

Re: Wifi Pro drops matter bulbs.

rongli — Wed, 10 Apr 2024 03:26:22 GMT

Would you please help to input the nanoleaf firmware?

According to https://helpdesk.nanoleaf.me/en-US/pairing-your-essentials-%28matter%29-lights-215487, it's always encouraged to upgrade to latest version (3.6.173 now) for smoother experience, would you like to have a try? Thanks.

Re: Wifi Pro drops matter bulbs.

Mustachedminer — Wed, 10 Apr 2024 04:59:22 GMT

I can't speak for them but I know I'm on firmware 3.5.41. I would upgrade to 3.6.173 but I can't connect to them to update them after my Nest Wifi pro updated to the latest firmware

Re: Wifi Pro drops matter bulbs.

rongli — Wed, 10 Apr 2024 05:07:01 GMT

AFAIK, nanoleaf devices should be able to be upgraded with their app over BLE. may open BLE on your phone and have a try?

Re: Wifi Pro drops matter bulbs.

Mustachedminer — Wed, 10 Apr 2024 05:51:06 GMT

I tried but I couldn't get it to connect for whatever reason

Re: Wifi Pro drops matter bulbs.

rongli — Wed, 10 Apr 2024 08:56:21 GMT

May ask nanoleaf regarding the upgrade issue in this case?

Re: Wifi Pro drops matter bulbs.

Mustachedminer — Wed, 10 Apr 2024 10:35:29 GMT

For not being able to connect via BT yeah I should but I do still believe the main issue of not being able to connect after the latest Nest Wifi Pro update is due to said update as I had no issues before hand.

Re: Wifi Pro drops matter bulbs.

rongli — Wed, 10 Apr 2024 10:46:50 GMT

Thank you for bringing this issue to our attention. We have initiated an investigation and will provide an update as soon as we have more information.

We've validated the new nanoleaf firmware 3.6.173 can work well with the new nest wifi pro release. please contact nanoleaf to upgrade to latest release for your daily use firstly and sorry for the inconvenience.

Re: Wifi Pro drops matter bulbs.

WarningSLO — Wed, 10 Apr 2024 20:02:07 GMT

I can't even connect to the bulbs using the Nanoleaf app anymore, so I have no idea what firmware they are on. But they were working fine before the Nest Wifi update, so not sure why that even matters. Speaking of Matter, what a mess. I have had way more problems with Matter devices than I ever had with SmartThings and Zigbee.

Re: Wifi Pro drops matter bulbs.

WarningSLO — Wed, 10 Apr 2024 20:05:16 GMT

I can't connect to the bulbs anymore and they won't even hard reset by cycling the power anymore. They seem bricked.

Re: Wifi Pro drops matter bulbs.

spang — Wed, 10 Apr 2024 20:29:57 GMT

Try this procedure before the firmware update,

https://nanoleaf.me/en-EU/products/essentials/bulbs/get-started/reset-options/#perform-a-reset

Re: Wifi Pro drops matter bulbs.

WarningSLO — Wed, 10 Apr 2024 20:56:40 GMT

Yeah I tried that. They won't reset anymore. Instead they blink once every 4 seconds or so.

Re: Wifi Pro drops matter bulbs.

spang — Wed, 10 Apr 2024 21:32:36 GMT

If that's failing (I believe it should work..) you could unplug the Nest Wifi Pro router and try either the firmware update via the app or the bulb FDR procedure.

Re: Wifi Pro drops matter bulbs.

spang — Wed, 10 Apr 2024 21:52:57 GMT

This problem does not occur with the latest Nanoleaf firmware. Unfortunately, this problem interferes with the firmware updater.

To work around you can temporarily unplug the Nest Wifi Pro while performing the firmware update. Alternatively, manually factory reset the bulbs and perform the firmware update before re-adding to Google Home.

Re: Wifi Pro drops matter bulbs.

WarningSLO — Wed, 10 Apr 2024 21:59:16 GMT

I will try, but think about how stupid this is. I have 8 bulbs. I will now have to go around and power-cycle all 8 bulbs to reset them. Then re-pair all of them. Rename all of them. Assign them to rooms. Re-do all of my automations. This will be the 2nd or 3rd time I have had to do this in the last year. All because of a router software update. Is this a "smart" home or a "dumb" home. Matter is broken before it even started.

Re: Wifi Pro drops matter bulbs.

spang — Wed, 10 Apr 2024 22:05:18 GMT

I do understand your frustration. If you're able to do the update by merely unplugging the router to let the update happen you should not have to re-commission or redo your automations.