Wifi Point Not getting detected

danishsq — Wed, 22 May 2024 12:38:07 GMT

I have bought Google wifi mesh router 2 years back. A pack of three wifi points , out of the three points one of them is connected to.modem and it is working fine, another one also I am able to connect to mesh network, however the third one I am not able to add it in the mesh network. I can't see that point in my Google home app as well and also tried factory resetting the point, however I am not getting any success

I have Google ac 1200 model and I have tried the following process to factory reset

1) Remove the point from power

2) press the factory reset button at the bottom of the device

3) switch on the power cable

4) White light comes up

5) Then it turns to Blinking blue

6) Then I release the factory reset button

The challenge is after releasing the factory reset button also I am constantly seeing light as blinking blue and the point is not getting detected in the Google home app. I tried calling support team as well and they suggested to leave the device without power for 3-4 hours. I left the device overnight without power however the problem is still there

Appreciate if anyone can suggest a solution?

Regards

Danish Siddiqui

Re: Wifi Point Not getting detected

David_K — Fri, 24 May 2024 14:55:17 GMT

Try these steps:

Power off your modem or modem/router combo.
Power off all your routers and points.
Wait 30 seconds (no seriously, it sounds slightly strange I know).
Power on your modem and wait for it to fully power on.
Power on just your primary router and wait for it to fully power on,
Power on the Wifi point that won't setup.
Check the LED light to make sure it's ready for setup. If it's not, use the physical button on the device to factory reset it.
Follow the "Add a point or an additional router" in the "Set up your Nest Wifi router" section of this help article.

If you still experience issues:

Factory reset your current primary router.
Retry setup with the troublesome Wifi point to see if it will successfully setup as the primary router instead.

Occasionally, this allows the device to download a firmware update which has been known to resolve some of these issues.

topic Wifi Point Not getting detected in Nest Wifi

Wifi Point Not getting detected

Re: Wifi Point Not getting detected