Nest wifi issues

Tsmith9332 — Thu, 20 Jun 2024 23:20:13 GMT

Has anyone had any luck fixing the constant mesh point dropping out several times a day issue? Or do most people just a new brand? Wondering if the head ache of dealing with support is even with the time.

Re: Nest wifi issues

ciprianocoche — Sun, 23 Jun 2024 23:53:26 GMT

Hi Tsmith9332,

Thank you for reaching out to the Google Nest Community team! I understand the inconvenience you're having with your mesh network dropping the connection, and I will do my best to help you find a solution.

To better understand the situation, please help me by answering the following questions:

What model of Google WiFi do you have?
How is the LED light status on your WiFi devices?
Does this happen with the whole mesh network, or only with some points?
When the mesh points drop the connection, how does it appear on the Google Home App?
Is it possible to run a Test Mesh? This is to verify which points are currently not working properly.

Also, I will send some troubleshooting steps; please give them a try:

Confirm if your devices are compatible with both 2.4 GHz and 5 GHz frequencies.
Try to remove any spaces or special characters from the SSID or password, if there are any.
Restart your modem, router, and point(s).

Please feel free to let me know once you're done.

Best Regards,
Jonathan

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Nest wifi issues

Re: Nest wifi issues