Wifi connection

Achaemenes — Fri, 19 Jul 2024 07:07:32 GMT

I have new pro router but there is no internet connection

Re: Wifi connection

jenniffert — Mon, 22 Jul 2024 20:15:56 GMT

Thanks for reaching out to the community! I'm sorry to hear that your Nest WiFi Pro isn't connecting to the internet. Help's here!

To continue gathering more information, I'd like to ask the following:

Do you use a modem and router combo?
Do you have a new modem?
Have there been any recent changes to your network or the Nest WiFi Pro? If so, did your device recently update?
What color is the light on your Nest WiFi Pro? Does it continuously switch from orange to teal (or white)?

In the meantime, try the following steps:

Check your modem's internet connection: Connect a computer or laptop directly to your modem and see if you can access the internet.
Reboot your modem and WiFi device: If there's no internet connection, restart your modem and Nest WiFi Pro, then try a different Ethernet cable. You can find more details in this article: Restart Nest Wifi or Google Wifi devices.
Remove the modem's backup battery: If your modem has a backup battery, remove it during the power cycle.
Check for connection issues: For additional troubleshooting, refer to this article: Nest Wifi Pro, Nest Wifi, or Google Wifi network not working.

Please keep me posted.

Best regards,

jenniffer