https://www.googlenestcommunity.com/t5/Nest-Wifi/My-experience-with-Nest-support/m-p/635647#M53188 <P>Since the start of July I have been having all kinds of connection issues with my 1 router and 1 point setup. I have had this setup since 2020 and it has worked flawlessly.&nbsp; Instead of replacing the system, i thought maybe I should get a new router, and while I am at it, the point. So I would have a 2 router 2 point setup. Well 1 router, and 3 points if you want to get technical. My issues got even worse with connectivity. Dropping points all day. Dropping wifi all day random times. Extremely frustrating. Mind you, I have 20 yrs exp in IT and tried every single troubleshooting method I had in my arsenal. I finally opened a case with support. First off the ticketing system is trash. You cant view your ticket or the past notes on the ticket. Anyways. I proceeded to tell the tech the issues and every troubleshooting method I took to try to pin point the issue. Personally i believe its a software issue. If the cloud interaction is ticked on, all kinds of issues. If its ticked off. Then the issues occur less often. I conveyed this information to support. And crickets. The only interaction I had was when I first opened the ticket and they told me to power recycle everything in a certain order. Mind you, I already did this multiple time. I told the tech I did these basic steps and never received a response. I had 1 interaction with google support, then crickets. I'm sorry but that type of customer service is trash. Especially if you look at my account and see I have pixel phones, 11 smoke detectors, 2 thermostats, 4 mini assistants. 2 Nest hubs, 2 doorbells, 3 cameras.&nbsp;</P><P>&nbsp;</P><P>Like is this how you treat a customer that has spend thousands with you guys? Unfortunately, you have lost a customer after i tried and tried and tried to help provide you guys with information pertaining to my wifi issues and I showed nothing but patience. For 4 years for the system to run flawlessly, then all of a sudden issues? There HAS to be something in the logs to convey some sort of issue. Or is this Google's way of pushing people to the next gen wifi?&nbsp;</P><P>&nbsp;</P><P>Regardless, Ill be doing some research for my next mesh system. Because if support is like this, then I dont even want to bother. Especially if I get a lemon device.&nbsp;</P><P>Step up your game google for your loyal customers.&nbsp;</P> Tue, 06 Aug 2024 15:39:40 GMT KeefK 2024-08-06T15:39:40Z https://www.googlenestcommunity.com/t5/Nest-Wifi/My-experience-with-Nest-support/m-p/635647#M53188 <P>Since the start of July I have been having all kinds of connection issues with my 1 router and 1 point setup. I have had this setup since 2020 and it has worked flawlessly.&nbsp; Instead of replacing the system, i thought maybe I should get a new router, and while I am at it, the point. So I would have a 2 router 2 point setup. Well 1 router, and 3 points if you want to get technical. My issues got even worse with connectivity. Dropping points all day. Dropping wifi all day random times. Extremely frustrating. Mind you, I have 20 yrs exp in IT and tried every single troubleshooting method I had in my arsenal. I finally opened a case with support. First off the ticketing system is trash. You cant view your ticket or the past notes on the ticket. Anyways. I proceeded to tell the tech the issues and every troubleshooting method I took to try to pin point the issue. Personally i believe its a software issue. If the cloud interaction is ticked on, all kinds of issues. If its ticked off. Then the issues occur less often. I conveyed this information to support. And crickets. The only interaction I had was when I first opened the ticket and they told me to power recycle everything in a certain order. Mind you, I already did this multiple time. I told the tech I did these basic steps and never received a response. I had 1 interaction with google support, then crickets. I'm sorry but that type of customer service is trash. Especially if you look at my account and see I have pixel phones, 11 smoke detectors, 2 thermostats, 4 mini assistants. 2 Nest hubs, 2 doorbells, 3 cameras.&nbsp;</P><P>&nbsp;</P><P>Like is this how you treat a customer that has spend thousands with you guys? Unfortunately, you have lost a customer after i tried and tried and tried to help provide you guys with information pertaining to my wifi issues and I showed nothing but patience. For 4 years for the system to run flawlessly, then all of a sudden issues? There HAS to be something in the logs to convey some sort of issue. Or is this Google's way of pushing people to the next gen wifi?&nbsp;</P><P>&nbsp;</P><P>Regardless, Ill be doing some research for my next mesh system. Because if support is like this, then I dont even want to bother. Especially if I get a lemon device.&nbsp;</P><P>Step up your game google for your loyal customers.&nbsp;</P> Tue, 06 Aug 2024 15:39:40 GMT https://www.googlenestcommunity.com/t5/Nest-Wifi/My-experience-with-Nest-support/m-p/635647#M53188 KeefK 2024-08-06T15:39:40Z