topic Re: google wifi error occured during mesh test in Nest Wifi

google wifi error occured during mesh test

hificork — Thu, 18 Nov 2021 09:27:14 GMT

Hi I have my main router connected to a switch. From the switch hard wired in first google wifi point, and from google wifi point 1 hard wired to google wifi point 2 and subsequent hard wire from google wifi point 2 to switch.

a couple of days ago i did a reset as i changed layout of network.

all set up went fine until yesterday including a mesh test where the connection was very good.

Now the mesh test fails.

Restarted and reinstalled with out connecting the 2nd switch after fulling installing.

Still mesh test errors.

I saw an other topic like this so i will answer the questions in bold:

I do have a few questions about the points that might help us figure out what is happening.

Were you able to complete setup of the points after the reset?
YES but Mesh test failed
Do the points or router have any status lights beyond the standard white showing?
NO
When the two points stopped working, were they invisible to the overall network, or did they just not allow connections?
Both google wifi point are online and visible but wifi speed test is not good on the 2nd wifi point

2nd question, My wifi network gave a warning notification that a 2nd dhcp router was detected.

What do i need to do on this?

Re: google wifi error occured during mesh test

cjones1290 — Mon, 06 Dec 2021 19:53:18 GMT

Having the exact same issues, including the 2nd DHCP router message.

Re: google wifi error occured during mesh test

Jeff — Wed, 15 Dec 2021 23:00:46 GMT

Hey, hificork.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: google wifi error occured during mesh test

cjones1290 — Thu, 16 Dec 2021 15:21:13 GMT

Hi Jeff,

I am not trying to jump in front of hificork, but if he doesn't respond, I'd like help with this issue. I am still experiencing the same thing.

Re: google wifi error occured during mesh test

hificork — Thu, 16 Dec 2021 15:27:16 GMT

To be honest the google network was interfering with my sky wifi network. I was told to fix this i had to change settings on my main router which has security implications. So as a result I decided to remove the google wifi mesh.

Re: google wifi error occured during mesh test

Jeff — Thu, 16 Dec 2021 21:18:20 GMT

I'm sorry to hear that hificork, but I understand why it would be the steps you take at this time.

Hey, cjones1290, can you give me a few details about your setup and we can take a closer look at your situation?

Thanks.

Re: google wifi error occured during mesh test

cjones1290 — Thu, 23 Dec 2021 14:42:52 GMT

Thanks Jeff.

I have AT&T fiber (business) running into a Draytec switch.

My main router (setup in NAT standard or Bridged mode) is hardwired into this switch.
My second router (NAT standard or Bridged mode) is hardwired in my living room.
My third router (NAT standard or Bridged mod) is wireless in my garage.
I have three points throughout the rest of my home (Bedroom, Basement, Kitchen).

Mesh test fails and states "Error occurred during Mesh Test. Please try again. Try again or not now". However, to the best of my knowledge, all routers and points are working. Just as hificork reported, I have received a warning notification that a 2nd dhcp router was detected.

Please let me know what other additional information you may need. Thank you and I hope you and your family has a safe and very Merry Christmas!

Re: google wifi error occured during mesh test

Rob2037 — Sun, 26 Dec 2021 03:42:27 GMT

Hi Jeff

I have a similar issue. Can you help?

Re: google wifi error occured during mesh test

DunnMark — Tue, 28 Dec 2021 06:42:09 GMT

I’m having the same problem, and I see there are a number of other threads that have been closed by admins that were never resolved. Not only can I not run a mesh test, but I can’t run a speed test (get error “Speed test failed”) and can’t prioritise devices. All of this used to work. Please help (and please don’t close this thread until there’s a resolution for at least one person….

Re: google wifi error occured during mesh test

Jeff — Tue, 28 Dec 2021 23:28:14 GMT

Hi, DunnMark.

This thread will stay open until we find some resolution for what's happening where with everyone. A lot of threads that don't see any activity will be closed over time to make sure that newer and more relevant threads get proper attention. This one will stay open as it's a known issue being worked on internally.

Rob2037, can you give me a few more details about what you're seeing in your situation?

Thanks.

Re: google wifi error occured during mesh test

DunnMark — Wed, 29 Dec 2021 00:07:02 GMT

Thank you @Jeff

Re: google wifi error occured during mesh test

Rob2037 — Wed, 29 Dec 2021 05:53:25 GMT

Jeff

I have a mixed network. The main device is a Nest WiFi router base and the there is one Nest WiFi point. There are four Google WiFi devices. The WiFi mesh works OK. However, using Google Home, when I run a mesh test, after the test seems to start I get the message "Error occurred during Mesh test". "try again" is unsuccessful with the same error message. When I run a speed test, I get the message "Speed test failed". I cannot change any settings at the "primary network" level. When I press on the gear wheel, I just get a changing colour part rotating wheel.

I have 30 devices connected to the network. I cannot tell if the access points have been updated as this is not available. If I go from the gear wheel on the first page to settings to Nest WiFi, I also get a wheel of death.

Re: google wifi error occured during mesh test

Jeff — Wed, 29 Dec 2021 21:38:21 GMT

Hi, Rob2037.

Thanks for the added details. Have you tried resetting your cloud services connection? It's worth a shot with your symptoms. Here's the process for that.

Open the Google Home app.

Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If that doesn't work for you, please let me know and we'll keep looking at options.

Thanks.

Re: google wifi error occured during mesh test

Rob2037 — Thu, 30 Dec 2021 00:18:33 GMT

Jeff

This is where the app is most frustrating. I cannot change any settings at the "primary network" level. I can open the Google Home app. I can tap on the WiFi icon. However, when I tap on the gear wheel, I just get a changing colour part rotating wheel. If I go from the settings gear wheel on the first page to settings to Nest WiFi, I also get a wheel of death.

I have tried uninstalling and reinstalling Google Home onto my iPhone 12. I have the latest version of iOS.

I'll perform the full network restrat in spite of this issue and let you know the results.

Rob

Re: google wifi error occured during mesh test

DunnMark — Thu, 30 Dec 2021 02:16:57 GMT

Same for me Jeff. No access to settings (used to work). Any luck with the full network restart @Rob2037 ?

Re: google wifi error occured during mesh test

Rob2037 — Thu, 30 Dec 2021 03:58:11 GMT

@Jeff @DunnMark

The full network restart in the way that @Jeff suggested did not change things for me. However, I did the following and I now have full functionality:

I did a factory reset of one of the Google WiFi devices.
Google Home then prompted me to remove each for the devices in turn as I had performed a factory reset.
I removed the Google WiFi devices first, then the Nest WiFI point followed by the Nest WiFi router.
I then added the Nest WiFi router as a new device.
In turn, I added the Nest WiFI point followed by each of the four Google WiFI devices. This was the tedious bit where each added device required QR code access.
About 50 minutes later, Google Home happily runs mesh tests and allows me access to home screen settings

I think that this means that Google Home was confused by the mix of Nest and Google devices at some point. However, it does not now. I'd have to say that the Google WiFi app never required this level of intervention.

Thanks both ofr your encouragement. @DunnMark, I think that this is a solution. It's just a shame that it's such a "belt and braces" approach to something that should be controllable from the Google Home app.

Re: google wifi error occured during mesh test

DunnMark — Thu, 30 Dec 2021 06:36:51 GMT

Thanks for the detailed reply @Rob2037

I don't have a mix of devices on my network, just three Google WiFi mesh devices (one router and two additional WiFi points), so I'm hoping the Factory Reset will work for me. I wouldn't touch it if I hadn't also lost the ability to prioritize devices, so will try it and report back...

Re: google wifi error occured during mesh test

Rob2037 — Thu, 30 Dec 2021 06:38:15 GMT

Good luck. I’ll be interested in your results

Re: google wifi error occured during mesh test

DunnMark — Thu, 30 Dec 2021 07:41:29 GMT

So, I’ve got mine working too @Rob2037 and @Jeff. I powered down my ISP gateway and all (3) Google Wifi mesh devices. Then powered the gateway back up, waited, then the Google Wifi point that is connected to that (“router”). Then did a network restart (as that option was available again!), then powered back up the other two Google Wifi device points. Ran a mesh test, and a speed test, and both work!

Re: google wifi error occured during mesh test

Rob2037 — Thu, 30 Dec 2021 07:42:57 GMT

Great news!