topic Re: Monitoring Internet Connectivity with the Nest Router in Nest Wifi

Monitoring Internet Connectivity with the Nest Router

dafisher — Wed, 30 Oct 2024 23:18:31 GMT

My internet connection seems to drop off for a minute or two per hour, and this worries me for a number of reasons -- and is disruptive when trying to work or meet. I would very much like to know whether the problem is within my house, or outside it, and so I'd like to log the router to know when it loses connectivity.

Is there a way to see Internet connectivity logs, or do I need to get a separate external device?

Re: Monitoring Internet Connectivity with the Nest Router

catheryn — Thu, 31 Oct 2024 00:25:35 GMT

Hi @dafisher!

Thanks for bringing your concern to our attention and posting it in the community.

I understand that you're having some difficulty with the connectivity of your Nest router and are wondering how to check the logs. Let me help you with that.

Before providing any advice or additional support, I need to verify a few details:

How long have you had your current modem?
What is the company that provides your internet service?
Have you tried running a speed test? If so, what were the results?
Are you using an unmanaged switch with your modem?

Once I have this information, I can provide tailored steps to help resolve the issue.

Additionally, you may find this article useful: View devices connected to your network and review data usage

Let me know how this goes and we will find a resolution together.

Best regards,

Catheryn

Re: Monitoring Internet Connectivity with the Nest Router

dafisher — Thu, 31 Oct 2024 03:14:57 GMT

Hi, Cathryn,

I got the device about six months ago; I get my service through WebPass. My speed tests show up fine -- a recent one, for example, showed 629 Mbps down / 718 up. My entire equipment set is the webpass-provided network device drop, the Google Nest Pro, and a single extender (a second Wifi Pro).

Again, the question I am asking is: Is there a way for me to find out how my network has been doing? In other routers I have owned, I could look at the logs, or have them report data. On the Google Nest, I have not found one.

Re: Monitoring Internet Connectivity with the Nest Router

catheryn — Thu, 31 Oct 2024 22:51:03 GMT

Hello @dafisher!

Thanks for your response and the additional information.

We understand how frustrating connectivity issues can be. Unfortunately, your Google Nest Router doesn't provide access to detailed connectivity logs.

We recommend contacting your Internet Service Provider. They have the tools and expertise to diagnose and resolve the issue.

Please let us know if you have any other questions. We're here to help in any way we can.

Regards,

Catheryn.