topic Google Wifi without QR Code and PSK in Nest Wifi

Google Wifi without QR Code and PSK

miudo — Sun, 05 Jan 2025 12:55:38 GMT

I have a Google Wifi setup for years now and I decided to do a factory reset because I'm setting it up in my new house.

However the sticker with the QR code at the bottom of one of my Google Wifi unit was ripped off from using a double adhesive tape.

I tried doing the steps in this link:

https://support.google.com/googlenest/answer/9012064?hl=en#zippy=%2Cgoogle-wifi-point

But only the "ssid" is shown under the "setupNetwork". The "psk" is missing.

How else can I connect my Google Wifi to my mesh network?

My software version is: 14150.376.32

And I don't have access to downgrade de firmware 😕

Tnx

Re: Google Wifi without QR Code and PSK

tajennifer — Wed, 08 Jan 2025 23:47:30 GMT

Hi miudo,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to set up the Google WiFi devices in your new home. I understand that you don't have the QR code anymore and you already tried to follow the steps to find the setup code. Could you please provide a picture of the information that you see when you look for this information on the browser?
Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny

Re: Google Wifi without QR Code and PSK

miudo — Thu, 16 Jan 2025 12:52:24 GMT

Hi, thank you for the answer.

Here's what you asked for:

And heres some device's photo that could help in something else.

Thank you.

Re: Google Wifi without QR Code and PSK

tajennifer — Fri, 17 Jan 2025 00:16:33 GMT

Hi miudo,

Thanks for your reply and the picture provided. I see that the setup code is not showing up. I understand how frustrating this situation can be. But the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Jenny

Re: Google Wifi without QR Code and PSK

Michaelbinaz — Fri, 17 Jan 2025 22:12:28 GMT

Hi, I was just reading this...I am having the same issue with my. No QR code and I pull similar info, shows said, no ask. Mike

Re: Google Wifi without QR Code and PSK

tajennifer — Sat, 18 Jan 2025 00:18:37 GMT

Hi Michaelbinaz,

Thanks for posting. I'm sorry to hear about the situation you are experiencing with the QR code for setting up the Google WiFi device. I just need to ask: Did you already try to follow the steps to find the setup code using the help article above?
Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny

Re: Google Wifi without QR Code and PSK

Michaelbinaz — Sat, 18 Jan 2025 00:35:06 GMT

Thanks for the note. Yes, I plugged my laptop into the wifi point. It pulled a bunch of data, Attached is what it said

Re: Google Wifi without QR Code and PSK

Luigi1 — Sun, 09 Feb 2025 19:31:57 GMT

Hi I’m experiencing the same issue I can see the said but not the psk. How should I proceed?