topic Re: Modem upgrade in Nest Wifi

Modem upgrade

Enzodast — Tue, 14 Jan 2025 02:46:50 GMT

So I've been having tons of issues lately with my nest pro. All devices are hardwired and I've been blaming my nest hardware.... But are my dropout issues because of my modem?

I have concast.... paying for I think 750mbps. Have Google nest pro (one router and 2 hubs) all connected with a strong mesh connection. But I keep having Wi-Fi reliability issues. Hardwire devices are fine only wifi

Is it maybe my modem? I have an older Surfboard sbv3202....it's docsis3.0 because when I got Comcast maybe 5 years ago I needed moca adapters. Now I don't have the need for moca. Would upgrading to a new modem with docsis 3.1 (thinking the hitron coda56) help my wi-fi in any way?

Re: Modem upgrade

Enzodast — Tue, 14 Jan 2025 11:30:36 GMT

Please, anyone have details or an opinion on this modem upgrade?

I ordered an arris surfboard g34 last night not the coda56.

Re: Modem upgrade

Enzodast — Wed, 15 Jan 2025 04:30:38 GMT

Bump bump bump

Re: Modem upgrade

kcruzgonzalez — Fri, 17 Jan 2025 21:44:13 GMT

Hi Enzodast,

Thank you for posting in the community. I'm sorry that you're having troubles with your Google Nest WiFi Pro and your WiFi connection. I understand how frustrating this can be. I'm here to help.

Thank you for providing the information. Since you've already purchased a modem, I can't directly recommend specific models or confirm compatibility. Once you receive the modem, please try configuring your network. If you encounter any issues during or after setup, please let me know, and I'll do my best to assist you.

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

Re: Modem upgrade

Enzodast — Fri, 17 Jan 2025 21:45:13 GMT

New docsis 3.1 modem is up and running and still having occasional drop out issues.

Re: Modem upgrade

kcruzgonzalez — Sat, 18 Jan 2025 02:12:29 GMT

Hi Enzodast,

Thank you for your response. I'm sorry to hear that the issue is the same. Let's work together for a solution.

If so, it's possible you're experiencing interference from your new modem when trying to broadcast WiFi with your Google Nest Router. To troubleshoot this, I recommend putting your new modem into bridge mode.

**Bridge mode allows you to continue receiving internet from your provider while deactivating the Wi-Fi network. This will leave you with only the network you've created using your Google Nest Router.

Once in bridge mode, try the following:

Factory reset the Nest Points.
Attempt to add them to your Google Nest network again.

I've included an image that illustrates a possible cause of your current issue based on your previous descriptions

Let me know how it goes and keep me posted.

Regards,

Kevin

Re: Modem upgrade

Enzodast — Sat, 18 Jan 2025 02:17:34 GMT

I don't have a modem/router combo. So this will not work. I have a coda modem...modem only. So there's no way to get Wi-Fi if I turn off the nest pros. I can turn off the nest pros and get hard wired Internet straight from the modem... That's rock solid. So this troubleshooting suggestion won't work in my situation

Re: Modem upgrade

kcruzgonzalez — Sat, 18 Jan 2025 04:15:29 GMT

Hi Enzodast,

Thank you for your response. I'm sorry to hear that the issue is the same. Let's work together for a solution.

For your concern, please try the below steps:

Remove any spaces or special characters from the SSID or password, if there are any. The SSID and password are both case-sensitive, and if there are special characters or spaces, it might cause connection issues.

Special characters could be apostrophes, commas, underscores, quotation marks, and UTF-8 (emojis).
Run a mesh test to check the connection of the points. If they get a "weak" rating, please try to change the location of the points.
Run a 2-minute power cycle.
Disconnect the modem from its power source.
Unplug the Ethernet cable and power cord from the parent point.
Remove the power cord from the child point.
Leave everything unplugged for 2 minutes.
Try to change the password on Google's WiFi network.
Change the DNS to ISP.

Let me know how it goes and keep me posted.

Regards,

Kevin

Re: Modem upgrade

Enzodast — Tue, 21 Jan 2025 21:19:02 GMT

did all of this....still having dropouts occasionally. My wife sees it on her laptop and it's very apparent on my cell phone as it happens while i'm connected to a game. Once the game loses connection it literally says "lost connection" and forces me to exit and go back in. when gaming on my 4g or 5g cell connection i NEVER have a dropout while gaming...i really shouldn't be gaming on cellular when i have 6g wifi 15 feet away...what else can it be? is it the hardware?

i've done every troubleshooting step on reddit or on this forum. nothing is fixing the problem. tried new cables, tried wireless, tried different locations, still seeing dropped connections. i've called tech support many times....exchanged many notes with people on here. at this point i would LOVE a refund of the hardware or send me some new access points and see if they fix my problem. i think the hardware is defective.

Re: Modem upgrade

kcruzgonzalez — Tue, 21 Jan 2025 22:16:12 GMT

Hi Enzodast,

Thank you for posting in the community. I'm sorry to hear that the issue persists on your Google Nest WiFi Pro network. I understand how frustrating this can be. I'm here to help.

Thank you for the additional information you shared with us; this will help a lot in the case. Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

Feel free to reply to this post when you complete it. We are happy to help you.

Regards,

Kevin

Re: Modem upgrade

GabesStorytime — Wed, 05 Feb 2025 02:41:42 GMT

Under preferred activities in the Google Home app, see if you have video conferencing checked. If you do, uncheck and restart. I used to have similar issues and once I unchecked that box, I rarely had dropouts, if any at all.