topic Pause device Internet stopped working in Nest Wifi

Pause device Internet stopped working

DrTree — Tue, 11 Feb 2025 04:34:56 GMT

I use Google Mesh WiFi to restrict my kids' Internet connections at night. Used to work great and devices stopped having Internet.

Recently I noticed that even when a device is paused indefinitely (I manually paused it), the device was still having Internet, and device graph in Google Home app would show the device downloading/uploading data even on pause.

I've restarted all my Google Mesh nodes, and pause still doesn't work.

Firmware on each node is 14150.376.32.

Thanks for all the help!

Re: Pause device Internet stopped working

DeboraJ — Sat, 15 Feb 2025 04:50:01 GMT

Hi @DrTree

Thanks for reaching out to the Community! I notice that you were having some inconveniences with your Google Wifi in restricting some access to the connections. I understand it is important to you, and this situation can be frustrating, but don't worry! I'm here to help you.

Before we continue, I need to know some information about the inconvenience to provide you with more accurate troubleshooting steps:

When did the issue start?
Have you recently made any changes to the Network?
Is your Google Home app up-to-date?
What's your mobile phone OS version?

Once you have this information, I will be more than ready to assist you with this! I will be waiting for your answer.

Best Regards,

Debora

Re: Pause device Internet stopped working

DrTree — Sat, 15 Feb 2025 19:17:18 GMT

Hi @DeboraJ,

The issue started about 1.5 weeks ago.
I have not made any changes to the Network.
I updated my Google Home app to the latest, and the problem remains.
My mobile OS is Android 13.

Thanks!

Re: Pause device Internet stopped working

DeboraJ — Tue, 25 Feb 2025 04:28:42 GMT

Hi @DrTree

Thank you for the information provided! I found some steps that could be helpful for you!

Disconnect the device from the wireless network.
Use a mobile or cellular data connection and try to unpause the device in the Google Home app.
If you're unable to use mobile or cellular data, attempt to install the app and sign in to the owner account on a different device.
From the new device, attempt to unpause the device in the Google Home app.
If there's no other device, connect to a different wireless network and unpause the device.
If you're unable to use any of the above methods to unpause the device, double-check if there are any managers associated with the device. If there are, attempt to unpause the device with the manager account.
If a manager account isn't available and you can’t unpause the device with any of the above steps, proceed with a factory reset.

Please follow these steps and let me know what the results were!

Best Regards,

Debora