topic Re: When I pause a device it disappears from list and I cannot unpause please help in Nest Wifi

When I pause a device it disappears from list and I cannot unpause please help

rgaila — Thu, 02 Sep 2021 17:35:24 GMT

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Original Poster: TaNaya Noone

The devices disappear from the list. How can I unpause them if I cannot see them?

Re: When I pause a device it disappears from list and I cannot unpause please help

notowenshiflett — Sun, 19 Dec 2021 22:56:28 GMT

I have this same issue. Paused two devices, and now they're invisible on the device list and thus impossible to unpause. Please help.

Re: When I pause a device it disappears from list and I cannot unpause please help

Jeff — Mon, 03 Jan 2022 23:14:48 GMT

Hey, TaNaya Noone and notowenshiflett.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you. Hopefully you already got this worked out, but if not, let me know!
Thanks.

Re: When I pause a device it disappears from list and I cannot unpause please help

notowenshiflett — Mon, 03 Jan 2022 23:29:04 GMT

Thanks so much for response. I created a group with the paused devices and others, and was able to unpause that way. I'm not in love with this glitch, it makes the whole 'pausing the internet' thing a lot less simple or efficient.

Re: When I pause a device it disappears from list and I cannot unpause please help

Jeff — Tue, 11 Jan 2022 22:14:26 GMT

Hey, notowenshiflett.

Thanks for the update. Yes, the create a group workaround is effective, but it's definitely not ideal. The paused device disappearance is something that is a known issue and I'm hoping we see a fix for that soon.

Thanks.

Re: When I pause a device it disappears from list and I cannot unpause please help

Jeff — Tue, 25 Jan 2022 19:18:22 GMT

Hi, all.

It's been a while since I touched base, but I wanted to check in and see if anyone was still looking for help on this. I'm still waiting for more information on a fix, but I didn't want to leave the thread abandoned. Let me know if there's anything more I can do.

Thanks.

Re: When I pause a device it disappears from list and I cannot unpause please help

Jeff — Wed, 02 Feb 2022 20:20:34 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: When I pause a device it disappears from list and I cannot unpause please help

Jeff — Wed, 02 Feb 2022 21:52:00 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks