topic Re: Can not add points to Google Nest wifi in Nest Wifi

Can not add points to Google Nest wifi

Raiders3536 — Sat, 15 Feb 2025 00:25:05 GMT

I have a Google Nest Wifi, Router with 3 points, it's approximately 4 years old. I had daily connectivity issues. Points were dropping connectivity and would not reconnect until I unplugged them and restarted them. I decided to do a factory reset and uninstall Google Home and start over. I did the factory reset, install the router fine. All of the points connected fine however they failed at the "Adding Wifi point to your Wi-Fi network" stage. I'm using and Samsung S20 Android phone. I downloaded the most recent version of Google Home from the Play Store. All three points are Flashing a white light on the bottom. I do not have any Apple products. Any help would be much appreciated.

Re: Can not add points to Google Nest wifi

Raiders3536 — Sat, 15 Feb 2025 01:18:42 GMT

I fixed it with an unconventional work around. I remembered that I had a old Android phone S8 with Google Home installed on it. I powered it on and accessed the Home app. Connected the points just fine. All points were added to the WiFi Network and the Mesh is working fine. Obviously there is something wrong with the current Home version. If I have continued issues with Google Nest Wifi I will most likely purchase a TP-Link or NetGear Mesh system. Google Customer service is almost non-existent.

Re: Can not add points to Google Nest wifi

sicsacol — Mon, 17 Feb 2025 21:44:17 GMT

Hi @Raiders3536,

Thanks for posting in the community forum. I'm sorry to hear you've had such a frustrating experience with your Nest Wifi point, and I'd be more than happy to look into this further for you.

I'm glad that you finally sorted this out. I really appreciate your troubleshooting efforts. If you have any other questions, please don't hesitate to reach out – we're always happy to help in any way we can.

Cheers,
Jonathan